Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Leann Sears

Lawrenceburg,KY

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

10
10
years of professional experience

Work History

Store Manager

Dick's Sporting Goods, Inc
02.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Assistant Store Manager of Operations

Dick's Sporting Goods, Inc
06.2020 - 01.2022
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Cultivated and strengthened lasting community relationships using strong issue resolution and dynamic communication skills.

Hardlines Assistant Store Manager

Dick's Sporting Goods, Inc
10.2018 - 06.2020
  • Increased employee retention by fostering a positive work environment and recognizing outstanding associate achievements.
  • Analyzed sales data regularly to identify trends, optimize product placement, and make informed decisions on merchandise assortment adjustments.
  • Led regular store meetings to communicate important updates, share best practices, and provide ongoing training opportunities for staff members.
  • Maintained a clean, attractive, and well-stocked sales floor through regular inspections, inventory replenishment efforts, and adherence to safety guidelines.
  • Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies, as well as Federal regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations within our lodge departments inside our district.

Merchandising Assistant Store Manager

Dick's Sporting Goods, Inc
02.2017 - 10.2018
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Collaborated with store management to develop effective merchandising strategies, optimizing product placement and sales performance.

Lodge Manager

Dick's Sporting Goods, Inc
08.2014 - 01.2017
  • Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
  • Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
  • Improved guest satisfaction by implementing personalized services and addressing customer feedback.
  • Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
  • Collaborated with sales teams to identify new business opportunities in line with current market conditions.
  • Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
  • Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.

Education

High School Diploma -

Anderson County High School
Lawrenceburg, KY

Business Administration And Management

Midway University
Midway, KY

Skills

  • Customer Service
  • Inventory Management
  • Store Merchandising
  • Recruitment and hiring
  • Leadership Development
  • Operational Efficiency
  • Project Management
  • Customer Relations
  • Financial operations management
  • Work Planning and Prioritization

Timeline

Store Manager

Dick's Sporting Goods, Inc
02.2022 - Current

Assistant Store Manager of Operations

Dick's Sporting Goods, Inc
06.2020 - 01.2022

Hardlines Assistant Store Manager

Dick's Sporting Goods, Inc
10.2018 - 06.2020

Merchandising Assistant Store Manager

Dick's Sporting Goods, Inc
02.2017 - 10.2018

Lodge Manager

Dick's Sporting Goods, Inc
08.2014 - 01.2017

High School Diploma -

Anderson County High School

Business Administration And Management

Midway University
Rhonda Leann Sears