RHONICA HORNIS
Delaware
Summary
Dynamic leader with a proven track record of enhancing operational efficiency in General Management roles. Excelled in high-pressure financial environments like Pillar Credit Union. Demonstrated adaptability, ensuring seamless navigation through change, notably during COVID-19. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sortation Specialist
DeBrand
Delaware
10.2024 - Current
- Conducted detailed quality assessments on apparel from major confidential brands
- classified garments according to strict quality guidelines for reuse, resale, or redonation.
- Supported the company's environmental mission by helping divert clothing from landfills through processing and recycling practices
- Conducted audits on fellow employees based off of companies quality requirements
Teller/ Vault Supervisor
Pillar Credit Union
Marion, Oh
01.2023 - 10.2024
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
- Assisted management in bank opening and closing procedures.
- Helped Accounting department with balancing general ledgers throughout the month.
- Helped members meet their financial needs on a daily basis.
- Filled and balanced the 9 ATMs we had.
- Ordered cash for the branch based off of time of year, month, and local events.
- Opened new checking and savings accounts, money market accounts and safe deposit boxes.
- Prepared detailed records of all transactions processed within the vault area.
General Manager
Taco Bell
Marengo, OH
05.2021 - 12.2022
- Led cross-functional projects that improved operational efficiency.
- Set goals to align with company missions and values.
- Prepared staff work schedules and assigned specific duties.
- Operated an efficient hiring process.
- Conducted One-on-ones with employees to help create a positive work environment and help with employees performance.
- Created policies, procedures and guidelines for staff members’ daily operations.
General Manager
Planet Fitness
Columbus
01.2019 - 05.2021
- Develop and maintain relationships with customers and suppliers through account development and interpersonal, genuine conversations.
- Successfully implemented new policies and procedures to improve team efficiency.
- Complete forms, reports, logs and records to quickly handle all documentation for Human Resources.
- Draft emails for feedback, satisfaction, or execution plans to Upper Management and/or Customers.
- Supervise a staff of 15+ and train newly hired employees for other district stores.
- Implement change management to increase employee capability as well as navigate through COVID-19 modified business operations.
Barista Shift Manager
Starbucks Coffee Company
Sunbury
02.2018 - 12.2018
- Contribute information and recommendations to entire team for strategic planning and business reviews.
- Anticipate problems and use resources to respond calmly and confidently.
- Communicate store policy violations to upper management to prevent shrinkage and misconduct.
- Slash out-the-window drive-thru time by 5% using operational tools to achieve district goals.
Waitress
Cracker Barrel
Sunbury
11.2016 - 03.2017
- Explain menu items and suggest appropriate options for food allergy concerns.
- Increase sales significantly by upselling higher-end products to customers.
Education
High School -
Cardinton Lincoln HS
05-2018
Skills
- Microsoft Software’s including Word, Outlook, PowerPoint, and Teams
- Staff hiring, payroll and onboarding
- Superior customer service management and de-escalation skills
- Banking Product Knowledge
- Fraud Detection Proficiency
- Customer relations
Certification
CPR/AED, 07/01/21, 07/01/23, CPR and AED Certified in infants, adults and toddlers
Timeline
Sortation Specialist
DeBrand
10.2024 - Current
Teller/ Vault Supervisor
Pillar Credit Union
01.2023 - 10.2024
General Manager
Taco Bell
05.2021 - 12.2022
General Manager
Planet Fitness
01.2019 - 05.2021
Barista Shift Manager
Starbucks Coffee Company
02.2018 - 12.2018
Waitress
Cracker Barrel
11.2016 - 03.2017
High School -
Cardinton Lincoln HS