Rhuena Bautista, MSN, BSN, RN, CNN
Strategic Clinical Quality Manager
Rancho Cordova,CA
Summary
Passionate, master's-prepared nurse with expertise in Clinical Quality seeking executive position in a healthcare organization. Possessing a comprehensive understanding of nursing practices and a strong desire to apply knowledge in a practical setting. Driven by motivation and meticulous attention to detail, determined to achieve success in all endeavors. Recognized as a valuable team player with exceptional communication skills, fostering positive relationships and promoting effective collaboration. Excellent leadership abilities and a positive mindset consistently inspire and motivate others. Embracing change and driven by goals, continuously seeking opportunities to expand professional knowledge and take on additional responsibilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Strategic Clinical Quality Manager
Fresenius Medical Care NA
10.2024 - Current
- Performed root cause analysis investigations, determining underlying issues in clinic processes and implementing corrective actions as necessary.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
Senior Manager of Clinical Quality
Fresenius Medical Care NA
09.2020 - 10.2024
- Oversees clinical performance of the regions
- Works with internal and external customers to ensure delivery of safe and superior care for the patients
- Ensures exemplary clinical performance of the company on QIP and 5 Star Rating
- Collaborates with Medical Advisory Board, Compliance and Regulatory Managers, Operations Team and all the Regional Support Group to do root cause analysis and action planning to better address concerns of the region.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Regional Quality Manager
Fresenius Medical Care NA
10.2016 - 09.2020
- Responsible for the overall clinical performance of the region
- Consistently ranked #1 in Clinical Quality Score for In-Center, Home Hemodialysis and Peritoneal Dialysis for the Western Group
- Has continually set the standard for quality not only in the Western Group but also in the entire company
- Worked closely with the Regional Vice President and Medical Advisory Board MD, reviewing key performance metrics and create an action plan on how to make it even better
- Worked closely with Kaiser and other external customers to meet and exceed industry standards.
- Collaborated with cross-functional teams to identify areas for improvement in products and processes.
- Implemented process improvements that reduced production lead times while maintaining high levels of product quality.
- Served as liaison between the Quality Management team and other departments within the organization, fostering collaboration on shared objectives related to product excellence.
- Cultivated relationships with external regulatory agencies, ensuring open lines of communication and proactive compliance with industry standards and regulations.
- Administered corrective action plans following non-conformance findings during audits or inspections, ensuring rapid resolution of identified issues.
- Developed robust training programs for staff, increasing their understanding of quality standards and requirements.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Center Director
Renal Advantage Inc.
01.2012 - 10.2016
- Leads and manages all aspect of the RAI care center and ensures that all care center activities are in alignment with the RAI mission and core values
- Responsible for patient care, financial management, human resource management and creating a culture and environment where great employees want to work
- Developed strong community relationships to support center programs and initiatives.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
Center Operations Manager
Renal Advantage Inc.
01.2010 - 01.2012
- Oversees smooth clinical operations in and out of the treatment floor
- In-charge of patient’s clinical outcomes
- Handles Anemia Management, Adequacy, and Vascular Access Coordination
- Collaborates effectively with Kaiser Case Managers
- Promotes excellent customer service
- Facilitates highly functional team
- Ensures survey readiness among staff members.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
- Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
- Developed strong relationships with vendors to negotiate contracts, resulting in reduced expenses for the center.
Charge Nurse
Dialysis Clinic, Inc.
04.2006 - 01.2010
- Handles Anemia Management and vascular access coordination
- Provides adequate staffing in relation to patient acuity
- Mentors colleagues and assist in training of new staff
- In charge of admissions and patient discharge
- Oversees clinic operations
- Monitors appropriate utilization of resources, completeness of nursing documentation, and proper compliance with HIPPA, state, and clinic policies and procedures.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
Staff Nurse
Dialysis Clinic, Inc.
10.2004 - 04.2006
- Coordinates with the healthcare team to address the needs of the patients
- Able to make sound judgement or recommendation on the plan of care
- Ability to wear different hats depending on the need in the work setting
- Promote staff and patient education
- In charge of patients and staffs’ immunization.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Staff Nurse (Per Diem)
Asian Community Nursing Home
02.2005 - 03.2006
- Provides culturally competent care to adults and elderly population of diverse ethnic backgrounds
- Performs highly individualized nursing care in close coordination with the family members and primary care physicians
- Proud to be member of the healthcare team whose facility received a Golden Survey Award for three consecutive years of no deficiencies.
Charge Nurse
Pleasant Care Convalescent Home
01.2004 - 10.2004
- Performs medication administration, catheter insertion, wound care, fall and nursing assessment, new admissions and patient discharge, care plans, and collaboration of care with interdisciplinary team.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
Medical Records Supervisor
Pleasant Care Convalescent Home
10.2003 - 01.2004
- Ensure complete documentation in all the charts
- Responsible for auditing, thinning and organizing of charts
- Safeguards patient medical records and personal information
- In strict compliance with HIPAA standards.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
Education
Master of Science - Nursing
University of Phoenix
01.2009
Bachelor of Science in Nursing -
Centro Escolar University
01.1994
Skills
Strategic Planning
Cross-functional Team Coordination and Collaboration
Data-driven Decision-making
Multitasking Abilities
Problem Resolution
Excellent Communication
Performance Tracking and Evaluation
Team Leadership
Process Improvement
Employee Coaching and Mentoring
Certification
- California Registered Nurse License
- Certified Nephrology Nurse (CNN)
- Adult and Pediatric CPR, Current
Affiliations
- American Nephrology Nurses Association
- University of Phoenix Alumni Association
Referrals
- Dawn Curtis, MSN, BSN, RN, Vice President, Quality, Fresenius Medical Care North America, +1-810-624-9369, Dawn.Curtis@freseniusmedicalcare.com
- Jason Shey, MD, Medical Director, FMC Pittsburg Clinic, Sierra Coast Region, Fresenius Medical Care North America, +1-925-330-1356, Jason.Shey@westcoastkidney.com
- Dr. Felicia D. Lambert, DNP, RN, CNN, Sr. Manager of Clinical Quality, San Diego Inland Empire, Pacific Gold and Sierra Coast Regions, Fresenius Medical Care North America, +1-614-738-0294, felicia.lambert@fmc-na.com
Coursescompleted
- California Nursing Law
- Management Excellence Programs
- Dale Carnegie's Effective Communication and Human Relations
- Institute for Healthcare Improvement Courses
- Six Sigma Yellow Belt
- Leading With Values
- John Maxwell Leadership Class
Quote
"If I cannot be the sun, I'll be the best of whoever I am."
Unknown
Accomplishments
Has consistently rank #1 in Clinical Quality performance for the Western Group for In-Center, Peritoneal (PD), and Home Hemodialysis (HHD).
Currently #1 in the entire FMC NA for HHD and #2 for InCenter and PD in Quality.
Facilitated Vascular Access Manager Summit in Northern California and Pacific Northwest Regions in collaboration with Vascular Surgeons, Azura and Medtronics.
Conducted Transplant Summit in Washington and Portland in collaboration with different transplant centers in the region.
Improved employee retention by providing support and monthly follow-up on new managers and charge nurses.
Increased company revenue by 10% through achievement of Quality Incentive Bonus on commercial patients.
Helped maintain the number of clinics with 5 Star Ratings and decrease number of QIP deductions.
Champions employee development by enrolling them in Center for Leadership and Excellence courses like Emotionally Intelligent Leaders and allowing them to attend conventions and conferences.
Health Advocate for End Stage Renal Disease patients.
Languages
English
Tagalog
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsInterests
Reading
Outdoor Activities
Dancing
Traveling
Timeline
Strategic Clinical Quality Manager
Fresenius Medical Care NA
10.2024 - Current
Senior Manager of Clinical Quality
Fresenius Medical Care NA
09.2020 - 10.2024
Regional Quality Manager
Fresenius Medical Care NA
10.2016 - 09.2020
Center Director
Renal Advantage Inc.
01.2012 - 10.2016
Center Operations Manager
Renal Advantage Inc.
01.2010 - 01.2012
Charge Nurse
Dialysis Clinic, Inc.
04.2006 - 01.2010
Staff Nurse (Per Diem)
Asian Community Nursing Home
02.2005 - 03.2006
Staff Nurse
Dialysis Clinic, Inc.
10.2004 - 04.2006
Charge Nurse
Pleasant Care Convalescent Home
01.2004 - 10.2004
Medical Records Supervisor
Pleasant Care Convalescent Home
10.2003 - 01.2004
Master of Science - Nursing
University of Phoenix
Bachelor of Science in Nursing -
Centro Escolar University
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