Rhunda Armstead
Spring Hill,TN
Summary
Dynamic information technology professional with over 15 years of diverse experience in software development, business intelligence, and related fields. Passionate about creating innovative solutions that enhance efficiency and drive productivity. Proven track record of taking ownership of projects and transforming concepts into actionable results. Committed to leveraging expertise to contribute to organizational success and foster continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr Business Intelligence Analyst
Nissan
Franklin, TN
03.2019 - Current
- Key Accomplishments: Accelerated ingestion and delivery of data to analysis and create modules for parts pricing, Ensured delivery of critical data to enable customer retention programs, Engineered intake templates that streamlined data capture and advanced key internal reporting metrics
Business Analytics Advisor
Cigna
Remote
08.2019 - 03.2025
- Key Accomplishments: Directed projects to utilize AI machine learning that reduced SLA failures by approximately 95%, Spearheaded automation of ongoing reports reducing resource time overages, Engineered on-demand reports using Tableau and PowerBI, Designed and maintained SharePoint sites for efficiency in team cross-team collaboration. [Note: Accredo and Evicore are divisions within Cigna]
Business Intelligence Analyst Lead
Fresenius
Franklin, TN
01.2019 - 08.2019
- Key Accomplishments: Eliminated delayed license renewals and downtime of professional staff by implementing automated renewal alerts based on license renewal dates in SharePoint, Generated on-demand reporting solutions that empowered mid-level and senior managers with real-time insights
Business Intelligence Analyst
Ascension
Nashville, TN
03.2016 - 01.2019
- Key Accomplishments: Increased Medicare Shared Saving dollars approximately 30% by streamlining provider quality metric tracking across St. Vincent Health network, Pioneered the conversion of unstructured data into structure reportable data to be used for patient care planning, Spearheaded data capture and resubmission of miss data from TPIs that resulted in $1M+ dollar retrieval of missed Medicare dollars, Executed the implementation of SharePoint for team collaboration Key Accomplishments: Increased Medicare Shared Saving dollars approximately 30% by streamlining provider quality metric tracking [Note: Ascension Care Management and St. Vincent are divisions within Ascension]
Systems Analyst
Indiana Hemophilia and Thrombosis Center
Indianapolis, IN
01.2011 - 03.2016
- Key Accomplishments: Executed implementation of InfoEd application for research initiatives, Executed implementation of DocuSign application to capture electronic signatures in Centricity Practice Solution (EMR), Spearheaded the restructure, design, implementation, and end-user training for company-wide SharePoint site, Reengineered manually generated reports in Access for automation using SSRS, Engineered disease specific templates in the EMR system including algorithms and pathways of care decisions, Established on-demand reports and analysis, Increased patient awareness and engagement through transformation of company websites: https://www.ihtc.org and http://www.campbraveeagle.org
Education
Master of Business Administration (MBA) -
Indiana Wesleyan University
Indianapolis, IN12-2006
Bachelor of Business Administration (BBA) - Computer Information Systems (Programming & System Analysis)
Delta State University
Cleveland, MS12-2001
Skills
- SQL
- Tableau
- PowerBI
- Teradata
- SSRS
- Excel
- SharePoint Design
- Requirements Gathering
- Project Planning
- Software Implementation
- Business Analysis
- Data Analysis
- Agile
Certification
- Certified Business Data Analyst (CBDA)
- Agile Certified Professional in Agile Product Ownership (ICP-APO)
Timeline
Business Analytics Advisor
Cigna
08.2019 - 03.2025
Sr Business Intelligence Analyst
Nissan
03.2019 - Current
Business Intelligence Analyst Lead
Fresenius
01.2019 - 08.2019
Business Intelligence Analyst
Ascension
03.2016 - 01.2019
Systems Analyst
Indiana Hemophilia and Thrombosis Center
01.2011 - 03.2016
Bachelor of Business Administration (BBA) - Computer Information Systems (Programming & System Analysis)
Delta State University
Master of Business Administration (MBA) -
Indiana Wesleyan University