Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhyan Brown

Manor,TX

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

17
17
years of professional experience

Work History

Assistant Operations Supervisor

Flextronics
Austin, TX
06.2024 - Current
  • Assisted in developing and implementing operational strategies to improve efficiency and effectiveness of operations.
  • Provided leadership, guidance, and direction to 10 Supervisors and 80 production team members.
  • Conducted regular meetings with team members to ensure tasks are completed on time and within budget.
  • Monitored daily operations for compliance with safety regulations and other established policies.
  • Maintained records of employee performance evaluations and disciplinary actions taken when necessary.
  • Developed training programs for new employees to ensure they have the necessary skills for their roles.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Coordinated with vendors to ensure timely delivery of supplies or materials needed for operations.
  • Managed relationships with third-party logistics providers, such as freight carriers, storage facilities., ensuring timely delivery of goods at competitive rates.
  • Evaluated existing processes and procedures regularly and suggested changes to optimize workflow and reduce costs.
  • Collaborated with cross-functional teams to develop and execute strategic plans that meet organizational objectives.
  • Developed effective communication channels between departments and stakeholders by utilizing modern technology tools like Skype and Slack.
  • Identified opportunities for continuous improvement using lean methodologies such as Six Sigma or Kaizen techniques.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Ensured safety regulations were followed by all personnel in the production area.

Production Supervisor

Tesla
Austin, TX
08.2023 - 04.2024
  • Supervised 93 production associates, 7 leads.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Conducted regular performance reviews for each employee to identify areas for improvement.
  • Assisted with troubleshooting equipment malfunctions or operational problems as needed.
  • Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.

Production Lead

Tesla
Austin, TX
10.2022 - 08.2023
  • lead 45 Production Associates
  • Monitored the quality of products during production process.
  • Ensured safety regulations were followed by all staff members.
  • Resolved conflicts between staff members when necessary.
  • Investigated customer complaints regarding product quality or defects.
  • Assisted in training new personnel in the use of tools and equipment.
  • Suggested process improvements based on analysis of existing processes.
  • Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
  • Analyzed production data to identify trends and areas for improvement.
  • Used daily system logs to document production information, discussing issues with management.

Quality Manager

Walmart distribution
Ridgeville, SC
09.2021 - 10.2022
  • Managed 3 Quality supervisors and 65 quality inspectors.
  • Developed and implemented quality management systems to ensure compliance with customer requirements.
  • Conducted training sessions for employees on quality assurance processes, techniques and tools.
  • Performed internal audits of production processes to identify areas of improvement and non-conformities.
  • Reviewed engineering change requests to ensure conformity with established quality standards.
  • Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
  • Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
  • Spearheaded creation and implementation of work instructions and procedures.
  • Developed and maintained quality documentation, including quality manuals, procedures, and records.
  • Performed visual and mechanical inspections of parts using precision measuring equipment such as calipers, micrometers, gauges and other inspection tools.
  • Verified product dimensions by inspecting first article samples against engineering drawings.

Process Analyst

Volvo Cars
Ridgeville, SC
02.2018 - 09.2020
  • Documented existing process flows and identified gaps in the current system.
  • Collaborated with stakeholders to develop new processes that meet customer needs.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
  • Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
  • Performed troubleshooting on automated systems to identify root causes of process issues and implement corrective actions.
  • Identified opportunities for cost savings through improved operating efficiencies or reduction in waste materials.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.

Assistant Vice President of Operations

Iqor Holdings US
North Charleston, SC
02.2008 - 02.2018
  • Managed 23 supervisors and 263 employees
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Developed and implemented strategies to improve customer satisfaction, reduce wait times, and increase efficiency.
  • Maintained accurate records of calls received and processed within the call center system.
  • Provided support to staff members regarding technical issues or customer inquiries.
  • Oversaw daily activities including staffing, scheduling, monitoring workloads.
  • Assessed employee performance through regular one-on-one meetings and evaluations.
  • Recruited, trained, evaluated and supervised personnel as needed.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Set Monthly smart goals for meeting productivity

Education

High School Diploma -

Garrett Academy Of Technology
North Charleston, SC
06-2004

Some College (No Degree) - Computer And Information Sciences

Trident Technical College
Charleston, SC

Skills

  • Standard Operating Procedures
  • Workload prioritization
  • Operational Efficiency
  • Logistics Management
  • Forecasting
  • Scheduling Coordination
  • Continuous Improvement
  • Quality Control
  • Schedule Management
  • Production target management
  • Assembly and production
  • Audit management
  • Compliance understanding

Timeline

Assistant Operations Supervisor

Flextronics
06.2024 - Current

Production Supervisor

Tesla
08.2023 - 04.2024

Production Lead

Tesla
10.2022 - 08.2023

Quality Manager

Walmart distribution
09.2021 - 10.2022

Process Analyst

Volvo Cars
02.2018 - 09.2020

Assistant Vice President of Operations

Iqor Holdings US
02.2008 - 02.2018

High School Diploma -

Garrett Academy Of Technology

Some College (No Degree) - Computer And Information Sciences

Trident Technical College

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Rhyan Brown