Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rhyen Gilmore

New Orleans,LA

Summary

Experienced professional with a proven track record in utilizing strong technical skills and problem-solving abilities to drive success. Seeking a challenging role to contribute to innovative projects and support organizational growth. Committed to delivering high-quality results and exceeding expectations, eager to leverage expertise to make a meaningful impact within a dynamic team environment.

Overview

4
4
years of professional experience

Work History

IT Specialist/Business Solutions Consultant

JOB1 Nola
11.2023 - Current
  • Led high-impact projects to enhance network performance and system stability
  • Optimized and managed system configurations, achieving gains in performance and seamless integration across technologies
  • Developed and streamlined documentation to empower IT staff and end users, boosting technical support and ensuring operational safety.

E-Commerce Personal Shopper

Wal-Mart
10.2020 - 11.2023
  • Customer Communication: Communicated with customers via phone or email to clarify order details or address any concerns
  • Technology Utilization: Used handheld scanners or mobile apps to manage orders, track inventory, and navigate the store efficiently
  • Problem Resolution: Handled customer inquiries, resolved order issues, and processed returns or exchanges

IT Support Assistant

Grambling State University
08.2020 - 05.2022
  • Provided technical support for hardware, software, and network issues, improving system functionality and user experience
  • Assisted in configuring and maintaining computer systems, contributing to enhanced system performance
  • Diagnose and resolve technical issues: Identifying the root cause of problems, implementing solutions, and escalating complex issues to senior IT staff when necessary.

Education

Bachelor of Science (Cum Laude), Computer Information Systems -

Grambling State University
Grambling, LA
12.2022

Skills

  • Troubleshooting & Tier 2 Support
  • Team Leadership & Client Relations
  • Hardware Configuration & System Optimization
  • Proficient in C, Python, HTML, CSS, Azure
  • Software Installation & System Maintenance
  • Microsoft Server Administration & Mid-Level Hardware

Timeline

IT Specialist/Business Solutions Consultant

JOB1 Nola
11.2023 - Current

E-Commerce Personal Shopper

Wal-Mart
10.2020 - 11.2023

IT Support Assistant

Grambling State University
08.2020 - 05.2022

Bachelor of Science (Cum Laude), Computer Information Systems -

Grambling State University

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Rhyen Gilmore