TEK MAGAR
Stow
Summary
IT Support Specialist with 3+ years of experience providing Tier 1 and Tier 2 technical support in enterprise healthcare environments. Skilled in Windows 10/11, Microsoft 365, hardware and software troubleshooting, endpoint deployment, remote support, and device configuration. Proven ability to diagnose and resolve technical issues, support enterprise technology initiatives, and deliver exceptional customer service while collaborating with cross-functional IT teams.
Overview
3
3
years of professional experience
Work History
IT Support Specialist | IT Technician
Cleveland Clinic
Akron
05.2023 - 05.2026
- Provided Tier 1 and Tier 2 technical support for clinical and administrative users in a large enterprise healthcare environment.
- Diagnosed and resolved hardware, software, Windows operating system, printer, application, VPN, and network connectivity issues.
- Supported Microsoft 365 applications, including Outlook, Teams, OneDrive, and Microsoft Office, ensuring reliable access for end users.
- Managed Active Directory by creating, modifying, disabling, unlocking, and resetting user accounts while maintaining secure access.
- Deployed, imaged, configured, and upgraded desktops, laptops, monitors, printers, and peripheral devices for new hires and enterprise technology refresh projects.
- Delivered remote technical support using enterprise ticketing and remote access tools to troubleshoot and resolve user issues efficiently.
- Assisted users with VPN connectivity, authentication issues, and account access requests.
- Participated in Windows workstation upgrades, operating system deployments, software installations, patch management, and enterprise technology rollouts.
- Collaborated with infrastructure, networking, security, and application teams to resolve escalated technical issues.
- Created and maintained technical documentation to improve support consistency and knowledge sharing.
- Managed multiple support requests while delivering professional customer service in a fast-paced environment.
- A large enterprise healthcare environment.
Education
Bachelor of Science - Computer Science
University of Houston Downtown
Houston, TexasSkills
- Tier 1 & Tier 2 Technical Support
- Windows 10
- Windows 11
- Microsoft 365
- Outlook
- Teams
- OneDrive
- Microsoft Office
- Hardware & Software Troubleshooting
- Active Directory
- Password Resets & Access Management
- Desktop & Laptop Deployment
- Endpoint Imaging & Configuration
- Remote Desktop Support
- ServiceNow
- VPN Support
- Printer & Peripheral Support
- Technical Documentation
- Customer Service
- Problem Solving
- Help Desk Support
- Device Configuration
- Asset Lifecycle Management
- Network Connectivity Troubleshooting
- Troubleshooting & Root Cause Analysis
- Strong Written & Verbal Communication
- Team Collaboration
- Time Management
- Adaptability
- Attention to Detail
- Fast Learner
- Organized & Reliable
Timeline
IT Support Specialist | IT Technician
Cleveland Clinic
05.2023 - 05.2026
Bachelor of Science - Computer Science
University of Houston Downtown