Todd Hurley
Blaine,MN
Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE ANALYST
UCare
Minneapolis, MN
06.2013 - Current
- Execute manual full-stack testing for healthcare systems and member-facing applications.
- Lead manual test planning, test case creation, execution, and defect tracking using Azure ADO across Agile and Waterfall environments.
- Partner cross-functionally with development, product, and business teams to validate functionality, troubleshoot claims and enrollment issues, and uphold testing standards across UI, SQL Server database, and EDI layers.
- Created de-identified EDI enrollment files for annual readiness testing, replacing manual entry and reducing test preparation time by 50% while strengthening data privacy safeguards—efficiency now embedded in standard QA playbook.
- Trained UAT and QA teams on EOP, EOB and denial letter process.
- Comprehensive testing of HealthRules member enrollment, claims and payments.
- Authored and maintained work instruction documentation in Share Point—accelerated onboarding for new testers and reduced dependency on senior staff, streamlining departmental operations.
QUALITY ASSURANCE LEAD
UCare (consulting through TapQA)
Minneapolis, MN
04.2012 - 06.2013
- Directed end-to-end testing efforts across UCare systems, databases, and Unix Surround Code platforms—overseeing test plan development, manual execution, and defect management across Agile environments.
- Coordinated daily QA standups, assigned cross-functional workstreams, and ensured database and ETL processes met functional and performance standards.
- Designed and launched custom work instructions for new QA staff on Unix job execution—accelerated onboarding by 50% and eliminated dependency on senior testers during nightly production runs.
- Spearheaded ETL and database testing for claims verification using SQL Server and Oracle SQL—caught data mismatches early in pipeline and improved defect resolution timelines by 35% using Bugzilla tracking and root-cause analysis.
SENIOR QUALITY ASSURANCE ANALYST
Syncada LLC
Minneapolis, MN
10.2007 - 02.2012
- Led complex QA efforts for a global B2B payment platform, supporting test case development, defect management, and data validation across front-end .NET applications and back-end databases.
- Partnered with cross-functional teams in product reviews, coordinated Tier 3 support, and ensured functional coverage across EDI integrations, manual migrations, and user access testing.
- Customer-facing Issue Resolution. Tackled complex Tier 3 support cases by identifying root-cause defects in web UI and XML file integrations.
- Reduced escalation rates and helped shift defect detection 2 sprints earlier through proactive collaboration with Dev and BA teams.
- Replaced slow manual UI testing with SQL-based table updates to prep data—slashed test setup time by 60% while improving coverage accuracy for data migration, pricing logic, and EDI validations.
- Streamlined invoice testing workflows by configuring test environment user access for Syncada's platform—cut QA downtime by 40% and ensured seamless end-to-end invoice validation during critical release windows.
Education
Associate of Arts -
North Hennepin Community College
Brooklyn Park, MNArchitectural Drafting, 2-year Diploma - undefined
North Hennepin Community College
Brooklyn Park, MNSkills
- Manual and Functional Testing
- Tier 1 & Tier 2 Technical Support
- Data analysis skills
- Onsite – Offsite Team Collaboration
- Azure ADO Test management tools
- SaaS Product Support and Troubleshooting
- Financial Services and QA Integration
- Technical Documentation / Knowledge Base Creation
- Test Strategy and Plan Execution
- Root Cause and Gap Analysis
- User acceptance testing
- SaaS Testing
- Functional testing
- Regression testing
- Effective issue escalation
- Performance Load Testing
- SQL Server data analysis
- ETL Testing
- Data Warehouse Testing
- EDI File Testing
- Healthcare Member Portal Testing
- Health insurance enrollment
- Healthcare claims processing
- HIPAA Compliance Testing
- Experienced with Microsoft Office applications
- Mobile Testing
Certification
CSTP-A, International Institute for Software Testing
Notable Career Highlights
- Risk Identification and Mitigation, Championed high-priority Tiger Team initiative to combat transportation ride fraud—used root-cause analysis and QA feedback to drive software fixes, cutting claim risk by 45% across thousands of transactions.
- Workflow Optimization and Process Improvement, Identified costly manual EOB workflow and proposed automation strategy that eliminated 3 days of QA testing time per cycle—cut turnaround delays and boosted team productivity by 15% during peak testing phases.
- Test Strategy and Execution, Designed comprehensive test plans, covering SaaS and 3rd party applications building reusable test cases to improve speed and stability by 30%.
Timeline
QUALITY ASSURANCE ANALYST
UCare
06.2013 - Current
QUALITY ASSURANCE LEAD
UCare (consulting through TapQA)
04.2012 - 06.2013
SENIOR QUALITY ASSURANCE ANALYST
Syncada LLC
10.2007 - 02.2012
Architectural Drafting, 2-year Diploma - undefined
North Hennepin Community College
Associate of Arts -
North Hennepin Community College