Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Munroe

PHILADELPHIA,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I do not ever want to leave a job undone or half done, as my integrity is in my work.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist

PRODUCE JUNCTION
04.2021 - Current

Train, direct, and familiarize all new hires as to the proper methods of, weighting, bagging and display of all store merchandise, despite many language barriers, handling and culling of all produced deemed damaged or undesirable for sale, for ethnic produce from all over the world from many cultures.

Handle wholesale orders for vendors and restaurant owners, making sure all orders are pulled quickly by delegating or pull them myself.

The proper operation of cooler display units, a refrigerator box, freezer box, cardboard and separate trash compactor chute and making sure each is serviced regularly. Also serving as an assistant to both the manager who may be on duty, or the assistant manager.

Produce Associate

ALBERTSON COMPANIES/ ACME MARKET
07.2020 - 04.2021
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Completed prep work on pre-packaged vegetables and fruits.
  • Blocked produce and culled damaged or spoiled pieces.
  • Kept tidy and organized area to comply with cleanliness standards.

Hospitality Worker

JBJ LIMOUSINE DEPTFORD N. J. October 2008 / LIMOPA
10.2008 - 05.2020


  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Transported high-value clients with professionalism and discretion.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Operated party vehicles, buses and town cars.
  • Hired new drivers, maintained performance and managed customer service.
  • Delivered passengers to destinations safely and on time.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Responded with ease to sudden changes in routes and schedules.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Remained calm and poised in emergent situations.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Education

High School Diploma -

Germantown High School
Philadelphia, PA

Skills

  • Customer Order Management
  • Customer Service and Assistance
  • Effective Written and Verbal Communication
  • Problem Resolution

Timeline

Customer Service Specialist

PRODUCE JUNCTION
04.2021 - Current

Produce Associate

ALBERTSON COMPANIES/ ACME MARKET
07.2020 - 04.2021

Hospitality Worker

JBJ LIMOUSINE DEPTFORD N. J. October 2008 / LIMOPA
10.2008 - 05.2020

High School Diploma -

Germantown High School
Rhys Munroe