Ria Buchanan
Cibolo,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
TaskUs
New Braunfels, TX
12.2020 - 03.2024
- Telephone, email, and chat customer service and sales for a major streaming app
- Sales, appointment setting, outbound sales for a startup mobile medical service
- Account setup and management, technical support, and processing prescription orders, and payments for a major prescription discount service
Customer service, Technical support, and Sales Representative
Ibex Global
New Braunfels, TX
02.2015 - 12.2020
- Customer service on the Farmers Insurance campaign for approximately 2 years
- Technical Support, Customer Service and Sales for Frontier Communications campaign for approximately 2 years
- Customer Service for Walmart Grocery campaign. Tracked orders. Liaison between Cubans store staff. Resolved customer complaints. For approximately 8 months
Receptionist
Monitor Pest Control
New Braunfels, TX
08.2013 - 01.2015
- Responsible for daily scheduling and mapping of the most efficient route for technicians
- Responsible for billing of services, record keeping, and filing
- Liaison between clients and technicians
- Responsible for sales/upselling
Receptionist
Bethany Christian Services
Elkins Park, PA
03.2006 - 08.2013
- Scheduling and coordination of events and meetings
- Proofreading and editing grant proposals and advertisements
- Assisted with fundraising and fundraising events
- Responsible for maintaining a pleasant conflict free environment for prospective adoptive parents, legal parents, foster parents, and birth parents
- Responsible for creating and maintaining a pleasant and cheerful atmosphere for clients
- Facilitating communication between social workers for adoptive parents, legal parents, foster parents, and birth parents
- Coordinated communication between adoptive parents and birth parents post adoption
Education
High School Diploma -
Olney High School
Philadelphia, PA06-1978
3 year education -
Temple University
Philadelphia, PASkills
- Creative leadership
- Communication
- Empathy
- Comprehension
- Active listening
- Organizational skills
- Time management
Timeline
Customer Service Representative
TaskUs
12.2020 - 03.2024
Customer service, Technical support, and Sales Representative
Ibex Global
02.2015 - 12.2020
Receptionist
Monitor Pest Control
08.2013 - 01.2015
Receptionist
Bethany Christian Services
03.2006 - 08.2013
High School Diploma -
Olney High School
3 year education -
Temple University