Ria Gilliam
Chicago
Summary
Business Administration professional with 7+ years of experience in enhancing client service efficiency and compliance in fast-paced environments. Demonstrates expertise in B2B and B2C sales, financial analysis, and strategic collaboration, leveraging advanced platforms for seamless account management. Passionate about driving client success and ready to innovate in the SaaS industry with a focus on CRM and content marketing.
Overview
9
9
years of professional experience
Work History
Client Services Coordinator
Vestwell
04.2024 - 02.2025
- Manages client portfolios, enhancing service efficiency and compliance with State IRA regulations
- Analyzes regulatory changes, providing insights for improved client program compliance
- Facilitates client success through proactive management and strategic program recommendations
- Collaborates with stakeholders to resolve challenges, ensuring high client satisfaction
- Utilizes advanced platforms for seamless account management and workflow optimization
Manager in Training Internship
Enterprise Rent-A-Car
08.2022 - 11.2023
- Developed engaging content strategies, enhancing brand visibility and customer engagement
- Collaborated with teams to drive B2C sales, achieving measurable growth in revenue
- Led projects fostering teamwork, improving operational efficiency and communication
- Analyzed market trends to inform marketing strategies, resulting in increased customer retention
Logistics Coordinator
GlobalTranz
08.2021 - 08.2022
- Coordinated shipment tracking, ensuring timely deliveries and reducing delays
- Managed EDI processes for orders, invoices, and inventory, enhancing accuracy
- Scheduled logistics operations, optimizing resource allocation and efficiency
Bridal Sales Consultant
Cupid Couture
06.2016 - 04.2020
- Managed CRM systems, enhancing client engagement and sales efficiency
- Coordinated events, driving customer satisfaction and brand loyalty
- Led onboarding, improving team integration and productivity
- Executed B2C sales strategies, boosting revenue and market presence
Education
Bachelor's Of Business Administration - Financial Analysis
Purdue University Global
01.2023
ABA Training -
Kid's World Learning Center
07.2019
Skills
- Saas
- Microsoft 365
- Financial Analysis
- Content Marketing
- Scheduling
- EDI
- Event Coordination
- B2B Sales
- B2C Sales
- Leadership
- CRM
- Customer Retention
- Team Collaboration
- Strategic Planning
- Data Analysis
- Market Research
- Client relationship building
- Multitasking proficiency
Timeline
Client Services Coordinator
Vestwell
04.2024 - 02.2025
Manager in Training Internship
Enterprise Rent-A-Car
08.2022 - 11.2023
Logistics Coordinator
GlobalTranz
08.2021 - 08.2022
Bridal Sales Consultant
Cupid Couture
06.2016 - 04.2020
ABA Training -
Kid's World Learning Center
Bachelor's Of Business Administration - Financial Analysis
Purdue University Global
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