Ria Ince
District of Columbia,DC
Summary
An enthusiastic and detail oriented Instructional Designer with excellent communication skills acquired through extensive interaction with the public. Trustworthy, strong planner and problem solver who readily adapts to change. Works independently and/or on a team. Exceeds expectations and able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
15
15
years of professional experience
Work History
Instructional Design Consultant
AMG Empowerment Group, LLC
08.2022 - Current
- Design course materials and support implementation.
- Plan and monitor implementation of technology-based learning programs.
- Collaborate with administrators to determine course objectives.
- Create curricula, research topics and conceptualized course format, subject matter and presentation.
Instructional Designer
Trevecca Nazarene University
02.2021 - Current
- Designed, developed and applied curriculum mapping and assessment to maintain integrity and compliance of newly approved Masters of Science in Sports Entertainment and Management program.
- Responsible for all ongoing developments and revisions of 4 educational programs.
- Designed and developed 4 professional development demos utilizing Articulate Rise and Storyline.
- Assist faculty in development of course materials for delivery across modalities (face-to-face, hybrid, and online courses).
- Assist faculty with selection of instructional strategies, articulation of measurable course and lesson learning outcomes.
- Ensure instructional integrity of course development projects through method of systematic design and clear course standards including Quality Matters.
- Review courses during design and development phases for sound pedagogical and instructional design practices.
- Applies instructional design and adult learning principles to learning materials.
- Creates supporting material/media (simulation, role play, games, scenarios etc.)
- Manage course syllabi to ensure that they meet department and university standards.
Freelance Instructional Designer
KScott Learning Consultants
11.2021 - 12.2021
- Designed 2 course chapters using Articulate Storyline, Canva and IconScout.
- Collaborated with administrator to make course revisions.
- Contributed to development of comprehensive employee training courses
Instructional Design Intern
LHP Capital LLC
08.2020 - 02.2021
- Designed and created 5 learner engaging customer service online training courses using Articulate Rise.
- Ensured instructional design solutions were appropriately matched to learning objectives and desired outcomes.
- Provided recommendations for interface design, sequencing of instruction, use of assessments, and online interactives.
- Collaborated with subject matter expert and other staff to understand training and performance needs.
- Collaborated with subject matter expert to determine course objectives.
- Contributed to development of comprehensive employee training courses
Consumer Loan Underwriter
Advantage Financial FCU
10.2013 - 02.2021
- Limited workflow process gaps by training employees on best practices and protocols.
- Generated client retention by effectively cultivating rapport with customers to optimize user experiences.
- Maintained quality and production of over 20 loans per day
- Assisted with updating and modifying of company guidelines.
- Maintained strict confidentiality of bank records and members’ information.
Loan Servicing Representative
Advantage Financial FCU
10.2009 - 10.2013
- Created effective training job aids for employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Teller
Signal Financial FCU
07.2008 - 03.2009
- Maintained friendly and professional customer interactions.
- Replenished ATM funds in empty canisters prior to validation process.
- Identified customers' potential needs through observation, questioning and listening.
Education
Master of Science - Instructional Design and Technology
Trevecca Nazarene University
Nashville, TN05.2021
Bachelor of Business Administration - Human Resources
Strayer University
06.2019
Skills
- Instructional Design
- Articulate Storyline and Rise
- ADDIE
- Quality Matters
- Storyboarding
- SCORM
- Canva
- Problem solving
- Project Management
- Leadership skills
- Adult Learning Theories
- Blackboard
Timeline
Instructional Design Consultant
AMG Empowerment Group, LLC
08.2022 - Current
Freelance Instructional Designer
KScott Learning Consultants
11.2021 - 12.2021
Instructional Designer
Trevecca Nazarene University
02.2021 - Current
Instructional Design Intern
LHP Capital LLC
08.2020 - 02.2021
Consumer Loan Underwriter
Advantage Financial FCU
10.2013 - 02.2021
Loan Servicing Representative
Advantage Financial FCU
10.2009 - 10.2013
Teller
Signal Financial FCU
07.2008 - 03.2009
Master of Science - Instructional Design and Technology
Trevecca Nazarene University
Bachelor of Business Administration - Human Resources
Strayer University
Similar Profiles
Juzer FatakdawalaJuzer Fatakdawala
Warehouse Incharge at Golden Harbour LLC, AMG GroupWarehouse Incharge at Golden Harbour LLC, AMG Group
Phil ChandlerPhil Chandler
Promoter at AMG Market GroupPromoter at AMG Market Group
Paolo DiPaolaPaolo DiPaola
Realtor at HomeSmart-AMG Luxury GroupRealtor at HomeSmart-AMG Luxury Group