Ryan Payne
District Of Columbia ,DC
Summary
Personable and adaptable, working as a waitress at Uptown Alley has helped me develop a strong customer service and communication skills, as well as mastering multiple responsibilities in a high paced environment. Seeking to transition into the world of Sociology and Journalism, I am now capitalizing on numerous writing and social studies classes in order to create projects of my own. My latest project, "Why 'Fast Tailed Girl' Should Be Removed From The Black Vernacular" will utilize extensive research on the Sociology behind Black stereotypes and Black Feminist Theory.
Overview
2
2
years of professional experience
Work History
Server
Uptown Alley
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front of House Worker
Chick-fil-A
06.2023 - 01.2024
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Assigned wait staff to service guests in sections.
- Facilitated a welcoming environment by offering assistance to customers and staff
- Managed cash transactions effectively
- Supported staff training
- Contributed to positive team dynamics by working collaboratively with fellow staff members to ensure seamless service delivery.
Education
No Degree - Sociology
Howard University
Washington DC12-2027
High School Diploma -
Cosby High School
Chesterfield, VA05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Exceptional communication and writing skills
- Hospitality service
- Team collaboration
- Sales techniques
Timeline
Server
Uptown Alley
05.2024 - Current
Front of House Worker
Chick-fil-A
06.2023 - 01.2024
No Degree - Sociology
Howard University
High School Diploma -
Cosby High School
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