Summary
Work History
Education
Skills
Timeline
Generic

Ria Jones

Olive Branch,MS

Summary

Hardworking professional with customer service, multitasking and time management abilities. Accomplished in managing complex accounts thru effectively investigating and resolving critical customer issues. Extensive experience in handling high volume emails from customers providing expert beginning-to-end order processing.

Work History

New Equipment Coordinator

Delta Materials Handling, Inc.
Memphis, TN
05.2023 - 04.2024
  • Prepare, order, document and track progress of vendor and manufacturer work orders throughout the duration of each job.
  • Communicate regularly with internal stakeholders regarding supply needs and availability status updates.
  • Respond promptly to inquiries from vendors regarding product specifications, pricing, payment terms.
  • Collaborate closely with other departments such as Shipping in order to coordinate deliveries.
  • Assist Accounts Payable team during invoice processing by providing necessary information about vendor and manufacturer purchase orders.
  • Process paperwork associated with warranties, invoices and commissions.
  • Prepare and maintain detailed records and reports of all costing activities, including product costs, labor costs, overhead expenses and forecasting.
  • Execute account updates and noted account information in company data systems.
  • Streamlined various office processes thru creation of new forms for shop technician data forms, salesperson customer sheets, along with cost and commission worksheets.

Customer Account Specialist

C.H. Robinson
Memphis, TN
10.2017 - 12.2022
  • Built strong relationships with accounts by focusing on exceptional communication, engagement and follow up.
  • Maintained accurate customer account information and databases.
  • Identified customers' needs to recommend specific features.
  • Answered customers' questions regarding orders, billing and returns.
  • Delivered exceptional end-to-order service by providing cohesive customer experience.
  • Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Received, prioritized and responded to multiple points of customer communication.
  • Created, implemented and reported performance of sales campaigns to enhance brand awareness and drive profits.

Merchandiser

Apollo Retail, ASM & PRS
Mid-South, MS & TN
  • Restocked and arranged merchandize items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Communicated and coordinated planogram execution with store management.
  • Built product displays, followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Cleaned and organized display cases, shelves and aisles.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

Logistics & Software Specialist

S/G Industries
Cordova, TN
  • Implemented Master Scheduling and and Material Requirements Planning software modules. Created training docs and hosted training seminars. Provided software maintenance regarding employee requests, training, updates, etc.
  • Logistics coordination for product import and export (ocean & air freight). Included dock ETA, freight claims and delivery concerns.
  • Created and maintained routing instruction guides for overseas suppliers.
  • Monitored carrier service performance, transit times and involved with rate negotiations.
  • Managed Customer Service Dept. including 8 person staff. Reviewed/logged customer PO's, ship schedules, planning releases, consignment inventory and WIP daily with staff.
  • Streamlined various office processes thru creation of new forms for ship mode, ship sheets, internal part number set-ups and changes.
  • Implemented warehouse inventory control procedures and quarterly counts. Assisted in creation of bin/lot warehousing system.
  • Assisted Accounting and Engineering departments with special projects including OSHA compliance, inventory control, quality control, etc.
  • Determined Harmonized codes for new part numbers. Sent quarterly updates to Manufacturers and brokers and assisted with customs clearance paperwork. Completed NAFTA and AALA certification correspondence and packaging surveys as needed.

Sr. Customer Service Representative

Mueller Industries
Memphis, TN
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

Master of Science -

University of Mississippi
University, MS

Master of Science -

Unites States Sports Academy
Daphne, AL

Bachelor of Science -

Valparaiso University
Valparaiso, IN

Skills

  • Reporting skill
  • Account updates and investigations
  • Statement/Billing issue and dispute resolution
  • Document management
  • Schedule coordination and expertise
  • Freight transportation
  • Inventory counting
  • Vendor relations skills
  • Data entry
  • Organizational skills
  • Computer skills
  • Team management
  • Scheduling Expertise

Timeline

New Equipment Coordinator

Delta Materials Handling, Inc.
05.2023 - 04.2024

Customer Account Specialist

C.H. Robinson
10.2017 - 12.2022

Master of Science -

University of Mississippi

Master of Science -

Unites States Sports Academy

Bachelor of Science -

Valparaiso University

Merchandiser

Apollo Retail, ASM & PRS

Logistics & Software Specialist

S/G Industries

Sr. Customer Service Representative

Mueller Industries
Ria Jones