SHUN WOMACK
Columbus,GA
Summary
Efficient Processing Specialist known for high productivity and completing tasks with precision solid background in financial and operational data management. Specialized in data analysis, workflow optimization, and regulatory compliance management to ensure smooth operations. Excel in time management, problem-solving, and communication, utilizing these soft skills to achieve outstanding results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Processing Specialist
Assurant
01.2024 - Current
- Executed accurate document handling, meeting timely insurance protection requirements for homeowners.
- Performed necessary updates to client database to ensure regulatory compliance.
- Managed timely premium payments from escrow accounts to maintain continuous coverage.
- Consistently met set deadlines without compromising quality standards.
- Updated status reports through coordination with insurance entities.
- Show empathy for work done and its effect on clients and homeowners.
- Handled questions, concerns, and suggestions effectively.
- Facilitate teamwork and nurture productive workplace relationships, contributing to company targets.
Dispute Operation Representative
PSCU
02.2022 - 12.2023
- Completed dispute handling workflows efficiently through PSCU platforms.
- Achieved expertise in handling both fraud and non-fraud disputes efficiently.
- Provided support for inquiries related to fraud management and documentation.
- Maintained professional interactions while handling inbound and outbound customer inquiries.
- Simplified complex topics for cardholders and financial institutions with clarity.
- Continuously examined and ensured the reliability of data.
- Ensure accurate entry of data across multiple platforms like Act1, First Track, CasePro, and VRol.
- Maintained confidentiality and security of all account details.
- Work with multiple departments to ensure customer requests are met.
- Communicated with customers via phone and email to address inquiries on services and claim status.
- Delivered error-free results in every data entry project.
Customer Service I
TTEC
01.2019 - 02.2022
- Processed ACH disputes promptly and accurately.
- Balanced risk while handling calls and resolving disputes through detailed research.
- Executed data entry tasks with perfect accuracy.
- Facilitate detailed reviews of disputed transactions through analysis and use of all banking data and systems.
- Updated account details such as phone numbers and passwords.
- Maintained confidentiality and security of account details.
- Entered data accurately and efficiently into various systems, including Visa Prepaid Admin, SharePoint, LexisNexis, and CMS.
Fraud Analyst I
TSYS
Columbus, GA
10.2016 - 11.2018
- Identified unauthorized transaction patterns within customer bank accounts.
- Monitored bank transactions across customer accounts.
- Observe and evaluate suspicious financial activities.
- Monitored customer transactions to detect suspicious activity.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Provided guidance on best practices in fraud detection and prevention.
Education
High School Diploma -
Kendrick High School
Columbus, GA05-2012
Skills
- 45-50 wpm
- Organization
- Dependability
- Communication
- Reliability
- Data accuracy
- Problem-solving
- Multitasking Abilities
- Data entry
- Fraud detection
- Customer support
- Payment processing
Timeline
Processing Specialist
Assurant
01.2024 - Current
Dispute Operation Representative
PSCU
02.2022 - 12.2023
Customer Service I
TTEC
01.2019 - 02.2022
Fraud Analyst I
TSYS
10.2016 - 11.2018
High School Diploma -
Kendrick High School