Riadrez Turner
Little Rock
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
CLIENT CARE AND CONTACT SUPPORT
UA LITTLE ROCK COMMUNITY PROGRAMS (CHILDREN INTERNATIONAL)
Little Rock
12.2014 - Current
- Contacted clients to assess needs and provide support, including wellness checks and resource referrals.
- Assisted families with access to services such as vaccines, dental care, and health screenings.
- Helped manage front desk operations at a dental clinic, including client intake and scheduling.
- Entered and updated client records in the system with accuracy and attention to detail.
- Shared health and wellness information with families in a clear and supportive way.
- Coordinated with team members to follow up on client needs and ensure proper support.
SR PROVIDER SERVICE REPRESENTATIVE
United Healthcare Group
Texas
12.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
CUSTOMER SERVICE REPRESENTATIVE II
ARKANSAS BLUE CROSS BLUE SHIELD
09.2019 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Little Rock, ARSkills
- Hospitality
- Data Entry
- Multi-line Phone System
- Microsoft Office
- Organization
- Customer Support
- Account Management
- Product and service solutions
- Paperwork Processing
- Data Collection
- Client intake
- Customer service
- Billing procedures
- Record management
- Customer relationship management
- Team collaboration
- Product knowledge
- Conflict resolution
- Time management
- Stress management
- Active listening
- Detail orientation
References
Faith McMath, Licensed Insurance Adjustor, 501-916-6617, fsmcmath@ualr.edu
Timeline
SR PROVIDER SERVICE REPRESENTATIVE
United Healthcare Group
12.2023 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE II
ARKANSAS BLUE CROSS BLUE SHIELD
09.2019 - 12.2023
CLIENT CARE AND CONTACT SUPPORT
UA LITTLE ROCK COMMUNITY PROGRAMS (CHILDREN INTERNATIONAL)
12.2014 - Current