Desiree Barboza
Fall River,MA
Summary
With over 10 years of experience in resolving complex customer inquiries, an energetic Customer Service Representative passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Possesses a deep understanding of the importance of exceptional customer service and strives to exceed expectations in every interaction. Also willing to relocate anywhere and authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Support Representative
Drybar
Cranston, RI
09.2022 - Current
- Follows all salon policies and procedures
- Monitored client feedback to maintain high-quality service.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Increased customer retention, closely monitoring client feedback and making necessary adjustments to service strategies.
Patient Access Representative- Temp
Dana-Farber Cancer Institute
Boston, MA
12.2022 - 05.2023
- Captured and recorded demographic and financial details in hospital registration system for scheduled appointments.
Student
Paul Mitchell Schools
Cranston, RI
07.2020 - 06.2022
- Completed a comprehensive 1200-hour cosmetology program at Paul Mitchell The School RI.
Member Service Counselor
AAA Northeast
Providence, RI
10.2017 - 06.2019
- Ensured timely dispatch of roadside support for service calls.
- Handled membership renewals, enrolled additional members.
Member Service Representative
Harvard Pilgrim Health Care
Quincy, MA
09.2016 - 03.2017
- Utilized effective phone communication skills in discussing members' health insurance coverage.
- Knowledge of medical terminology
- Medical billing & coding
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Administration Support Staff
Massachusetts General Hospital
Boston, MA
11.2014 - 02.2016
- Managed communications between patients and healthcare professionals effectively.
- Demonstrated exceptional phone etiquette and strong communication abilities.
- Trained in medical terminology for healthcare settings.
- Managed maintenance and filing of medical documentation for patients.
- Delivered assistance to healthcare teams in critical medical situations.
Education
Trade school - Cosmetology
Paul Mitchell the School-Rhode Island
Cranston, RI01.2025
High school diploma - undefined
Brockton High School
Brockton, MA06.2009
Skills
- Customer Service Skills (10 years)
- Retail Sales (9 years)
- Receptionist (3 years)
- Front Desk (6 years)
- Call Center (7 years)
- Customer Care
- Medicaid
- CSR (5 years)
- Medical Terminology (3 years)
- ICD-10
- Microsoft office (4 years)
- Hospital Experience
- Epic (2 years)
- HIPAA
- Triage
- Medical Scheduling
- Anatomy Knowledge
- Communication skills
- Transcription
- EMR systems
- Customer service
- Documentation review
- Conflict management
- Hospitality
- Bilingual
- Analysis skills
- Schedule management
- Organizational skills
Certification
- Cosmetology License
- Driver's License
Languages
English
Native or Bilingual
Assessments
- Customer service — Proficient
- November2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Computer Skills
- MS Word
- MS Outlook
- MS Excel
- Internet
- Training/Certifications
- CPR/First Aid Certified
Timeline
Patient Access Representative- Temp
Dana-Farber Cancer Institute
12.2022 - 05.2023
Client Support Representative
Drybar
09.2022 - Current
Student
Paul Mitchell Schools
07.2020 - 06.2022
Member Service Counselor
AAA Northeast
10.2017 - 06.2019
Member Service Representative
Harvard Pilgrim Health Care
09.2016 - 03.2017
Administration Support Staff
Massachusetts General Hospital
11.2014 - 02.2016
Trade school - Cosmetology
Paul Mitchell the School-Rhode Island
High school diploma - undefined
Brockton High School