Ijeoma Davenport
Los Angeles,CA
Summary
Dynamic professional with a robust background in client support, excelling at resolving complex issues and ensuring exceptional client satisfaction. Expertise in collaborative teamwork and adaptability to evolving demands enhances the ability to thrive in fast-paced environments. Detail-oriented with outstanding communication and project management skills, consistently delivering reliable, results-driven outcomes. Known for maintaining high standards while proactively identifying and addressing challenges, with a strong focus on optimizing processes to support team objectives.
Overview
13
13
years of professional experience
Work History
Client Support Representative
AT&T Communications
Woodland Hills, CA
10.2025 - Current
- Managed over 200 clients’ small-business internet and wireless accounts.
- Oversaw customer interactions by addressing inquiries and resolving complaints effectively. Cultivated strong relationships through detailed communication about products and services. Enhanced customer satisfaction by delivering timely and accurate information.
- Processed customer orders, returns, and exchanges efficiently. Updated customer account information accurately. Assisted customers with inquiries regarding their orders.
- Executed troubleshooting processes to identify and resolve basic technical support issues.
- Maintained accurate records of customer interactions and account changes in CRM systems to support operational efficiency.
- Fostered client loyalty by maintaining a supportive and professional attitude in all interactions.
- Assisted clients in navigating billing systems, ensuring clarity and accuracy of account information.
Table Games Dealer
The Queen Casino
Baton Rouge, LA
07.2019 - 10.2025
- Dealt over seven different table games including blackjack, poker, and baccarat with precision.
- Managed game flow while ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service to enhance player experience and engagement.
- Monitored player behavior for irregularities to uphold game integrity and security.
- Trained new dealers on game procedures, enhancing team performance and consistency.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
Accountant, Call Center Representative
Taxman Financial Services
Laplace, LA
08.2016 - 07.2019
- Managed monthly financial statements, ensuring accuracy and compliance with regulations.
- Developed streamlined processes for tax preparation, improving efficiency and reducing turnaround time.
- Conducted in-depth audits to identify discrepancies, enhancing overall financial integrity.
- Collaborated with approximately 25-40 clients per day to resolve tax-related inquiries, ensuring timely compliance with deadlines.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
Sargent, Correctional Officer
Elan Hunt Correctional Facility
Saint Gabriel, LA
06.2015 - 08.2016
- Considerable knowledge of facility security regulations and procedures.
- Considerable knowledge of duty stations, shift assignments and regular operational procedures.
- Considerable knowledge of facility emergency procedures and how to contact back-up resources.
- Considerable knowledge of modern penal practices.
- Working knowledge of self-defense techniques.
- Working knowledge of the purpose and methods of discipline required in a correctional institution.
- Awareness of supervisory techniques and procedures.
- Ability to correctly follow established procedures under stress situations.
- Ability to direct and control inmates and staff, individually or in groups.
- Mature judgment, sound character and impartiality in dealing with staff inmates.
- Ability to prepare a variety of written forms and reports.
- Mechanical aptitude.
- Effective communications skills.
Operations Supervisor
Capital Area Transit Services
Baton Rouge, LA
01.2013 - 05.2015
- Supervised daily operations, ensuring adherence to safety protocols and service standards.
- Implemented process improvements, enhancing operational efficiency and customer satisfaction.
- Guided team members through best practices and performance expectations to foster professional growth and operational excellence.
- Evaluated performance data to pinpoint areas requiring improvement in service quality.
- Oversaw bus operations, prioritizing customer satisfaction while safeguarding against potential revenue losses.
- Oversaw daily operations to enhance performance and ensure efficient workflows.
Education
Associates of Science - Business Administration
ITT Technical Institute
Baton Rouge, LA06.2016
Associates of Science - Accounting
Baton Rouge Community College
Baton Rouge, LA06.2014
Skills
- Supervising experience
- Quickbooks (2 years)
- Customer Service (10 years)
- Cash handling
- Leadership
- Casino
- Communication skills
- Computer skills
- Organization
- Documentation
- CRM software
- Strong work ethic
Timeline
Client Support Representative
AT&T Communications
10.2025 - Current
Table Games Dealer
The Queen Casino
07.2019 - 10.2025
Accountant, Call Center Representative
Taxman Financial Services
08.2016 - 07.2019
Sargent, Correctional Officer
Elan Hunt Correctional Facility
06.2015 - 08.2016
Operations Supervisor
Capital Area Transit Services
01.2013 - 05.2015
Associates of Science - Business Administration
ITT Technical Institute
Associates of Science - Accounting
Baton Rouge Community College
Additional Information
- Business Administration
- Business Communications
- Management of Information Systems
- Cost estimation, creating a realistic baseline, evaluating project performance and benefits
- Business Contracts
- Software
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Accounting/Finance
- Analysis and production of comprehensive written documents.
- Principles of accounting, accounting cycles, procedures, concepts and methods
- Financial statement analysis
- Income Statement
- Balance Sheet
- Statement of Cash Flow
- Inventory methods
- Long & Short Term Liabilities
- Assets and Inventory Evaluation Methods
- Cost Accounting and Budgeting
- Marketing
- Marketing Plans
- Segmentation
- Products and Services