Rian Logan
Carmel,IN
Summary
Enthusiastic teammate and contributor with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new tools, technology, and processes.
Overview
26
26
years of professional experience
Work History
Sr. Solution Architect
Genesys
Indianapolis, IN
01.2012 - Current
- Providing pre-sales technical support and product demonstrations.
- Facilitating customer meetings to discuss solution requirements and proposed solutions.
- Analyzing customer needs, challenges, and opportunities to develop appropriate solutions.
- Contributing ongoing feedback to Product Management teams on requested features, industry trends and customer adoption.
Technical Sales Consultant
Interactive Intelligence
Indianapolis, IN
03.2012 - 12.2016
- Conducted product demonstrations to potential customers.
- Developed and facilitated advanced demonstration technique workshops.
- Planned, organized, and managed various aspects of live product demonstrations at trade shows and corporate events.
- Worked with Legal, Product Management and even HR to assist with new employee training.
Director of Operations
American Marketing Group
Indianapolis, IN
02.2005 - 02.2012
- Oversaw all departments within this small to midsize BPO Outbound Contact Center.
- This included leading the company initiative to transition to video presentations from onsite (in home) presentations. Not an easy task in 2008 (Boy, I wish I'd had Zoom in those days.)
- I also steered the project to move them from standard telephony to SIP. This was also not fun in 2010.
Senior Technical Trainer
Sallie Mae
Indianapolis, IN
09.1997 - 02.2005
- Conducted needs assessments to identify skill gaps in the workforce.
- Developed and implemented training programs to improve employee performance.
- Monitored and interpreted federal regulations
- Created and maintained written procedures
- Led a Quality Assurance team of 3 FTE's and applied those insights into employee training.
Education
Not Degreed But Completed Course - Improvisational Comedy
The Second City
Chicago, IL06.1993
High School Diploma -
Northwest High School
Indianapolis, IN06.1988
Skills
- Communication and Team Collaboration
- Audience Engagement
- Outbound Dialer Technologies
- Outbound Dialing Compliance
- Cloud Technologies ( Rest API, AWS, Web RTC)
- Content Marketing
- Six Sigma Lean Yellow Belt
- Langevin Certified Trainer
Affiliations
- I am an amateur board game designer and enjoy playing board games
- I was a founding member of ComedySportz Indy and Below The Belt improv troupes.
- I enjoy cooking but just for my family who are kind enough to eat what I prepare.
Languages
Irish
Limited
References
References available upon request.
Timeline
Technical Sales Consultant
Interactive Intelligence
03.2012 - 12.2016
Sr. Solution Architect
Genesys
01.2012 - Current
Director of Operations
American Marketing Group
02.2005 - 02.2012
Senior Technical Trainer
Sallie Mae
09.1997 - 02.2005
Not Degreed But Completed Course - Improvisational Comedy
The Second City
High School Diploma -
Northwest High School
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