Riana Lucas
Summary
Dynamic and results-driven Fulfillment Center professional with hands-on experience in high-volume warehouse operations, workflow optimization, and on-the-floor leadership support. Skilled in SOP compliance enforcement, associate coaching, problem-solving, and continuous improvement in fast-paced environments. Proven ability to support production goals, reduce workflow disruptions, and improve operational efficiency through real-time decision-making and process execution.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Ship Sorter Process Guide
Amazon Fulfillment Center
Tampa
10.2024 - Current
- Supported high-volume Ship Sorter operations (40K–60K+ units per shift) while maintaining SOP compliance, workflow stability, and production targets
- Cleared conveyor jams and system blockages within 2–5 minutes average response time, reducing downtime by 20% and improving overall flow efficiency
- Performed TDR operations for outbound trailers, ensuring accurate processing and improving dock throughput and trailer flow efficiency
- Utilized labor allocation tools and real-time workload balancing to streamline operations, reducing congestion and workflow disruptions by 10%
- Monitored flow and escalated constraints to maintain 98% on-time processing performance, supporting effective volume redistribution across lanes
- Ensured 100% adherence to safety standards, including PPE compliance, hazard identification, and safe machine interaction practices
- Identified recurring bottlenecks and recommended workflow improvements to enhance Continuous Improvement and Operational Excellence initiatives
Education
Associate of Science - Business Management
Hillsborough Community College
Tampa, FL 01.2025 - 06.2026
Skills
- Conveyor operations
- Workflow optimization
- Safety compliance
- Process improvement
- Team coordination
- Microsoft Office
Certification
- Google IT support
- Google Project Management
Leadership Experience
- Achieved an increase in enrollment within the first month, improving overall program participation. Coordinated weekly instructional sessions for 15 students, resulting in a 15% improvement in academic performance over several weeks. Developed comprehensive training and class materials, ensuring 100% on time content delivery and consistent operational execution. Coached students in leadership development, driving 80% participation in community engagement projects.
Timeline
Associate of Science - Business Management
Hillsborough Community College
01.2025 - 06.2026
Ship Sorter Process Guide
Amazon Fulfillment Center
10.2024 - Current