Riana Portillo
Target
10
years of professional experience
A calm and courteous professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Committed to completing assigned tasks efficiently while fostering a healthy work environment for peers and other departmental employees.
Work History
Guest Advocate
4 Years 7 Months- Delivered exceptional guest service by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Quickly addressed and resolved guest inquiries.
- Demonstrated proactive and positive response in a fast-paced, dynamic environment.
- Promoted superior experience by addressing guests concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of several calls per day, addressing guest inquiries, solving problems and providing product information.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Evaluated and updated orders for guest pickup.
- Interprets, applies, and explains to guests about order pickup policies.
- Verified guests through ID checks for Order Pickup.
- Interprets, applies, and explains to guests about order pickup policies.
Graphic Designer
2 Months- Generated a range of creative visuals to effectively demonstrate the capabilities of new print technology.
- Identified needs and requirements for effective designs through face to face meetings with clients.
- Consistently met weekly deadlines for multiple design projects.
- Employed Photoshop skills to enhance colors and incorporate provided graphics.
- Facilitated step-by-step discussions with clients to understand their needs and guarantee overall contentment with the design.
Cashier
2 Months- Managed customer prescription payments and oversaw checklist for additional prescriptions.
- Provided excellent guest service by verifying prescriptions before finalizing checkout process.
- Built relationships with customers to encourage repeat business.
- Providing customers with medical prescriptions while verifying accuracy of product and customer.
Education
Bachelor of Arts - Studio Art, Graphic Design/Illustration
Associate of Arts - Graphic Design
Skills
Exceptional communication
Adaptable
Team-oriented
Multitasking
Guest Relations
Attention to detail
Externship
Walgreens Pharmacy #7832- Long Beach, CA July 2026
- Shadowed pharmacy technicians for 80 hours.
- Completed the daily deletes list in a timely manner.
- Put prescriptions away to prevent clutter.
- Restocked medications
- Accurately prepare medication order/ prescriptions.
- Worked with IC+ to change stock availability and partial medications.
- Observe compliance with State/Federal laws at practice site.
- Used good listening skills in all aspects of the job.
- Know proper storage conditions for pharmaceutical items.
Timeline
Guest Advocate
Target
04.2021 - 11.2025Read More
Graphic Designer
Graphic Design
01.2019 - 03.2019Read More
Cashier
Sunny Bay Pharmacy
10.2015 - 12.2015Read More
El Camino College
Associate of Arts from Graphic Design
Read More
California State University - Long Beach
Bachelor of Arts from Studio Art, Graphic Design/Illustration
Read More