Riane Morrison
Chicago,IL
Summary
Relationship-building expert with over 5 years of client-facing experience and a Master’s degree specializing in communication skills who excels in establishing and maintaining superior client relationships, seeking to join a company who values teamwork, reliability, and creative problem solving.
Overview
6
6
years of professional experience
Work History
SPEECH LANGUAGE PATHOLOGIST
Chicago Public Schools
Chicago, IL
08.2020 - Current
- Established and fostered over 200 positive client relationships a year
- Collaborated with a team of professionals in creating annual plans for client growth and success
- Developed specific, measurable goals and plans for monitoring progress while incorporating unique needs of the client and aligning with previously established objectives
- Completed annual and quarterly assessments, collecting data from a variety of sources to develop a complete understanding of client goals and concerns and determine areas needing additional support
- Provided specific resources and recommendations for additional services to appropriately meet client needs and address client issues
- Acted as a primary point of contact for client onboarding, ongoing case management, and account renewal processes for 150+ new clients per year
- Established a foundation of positive, empathetic communication to foster trust in client relationships
- Trained clients and their communication partners from diverse backgrounds on complex communication software applications and assistive technologies to drive successful adoption and use and provide optimal, measurable ROI
- Demonstrated track record of outstanding professionalism, communication, and flexibility as evidenced by achieving ‘distinguished’ ratings for service delivery during professional performance review process.
SPEECH LANGUAGE PATHOLOGIST
EBS Healthcare
Chicago, IL
01.2019 - 07.2020
- Demonstrated confidence in navigating ambiguous situations with flexibility and adaptability to resolve complex issues in rapidly changing environments
- Independently managed a complex, diverse caseload of 50-60 ongoing clients, created and implemented screening process to identify new clients and proactively address client needs
- Extensive cross-functional collaboration with clients, families, and multidisciplinary team including physicians, nurses, social workers, educators, and rehab staff to support achieving client goals, reduce risk of medical errors, improve risk management processes
- Utilized strong analytical problem-solving skills with ability to explain critical insights clearly and concisely.
SPEECH LANGUAGE PATHOLOGIST
Assential Therapies, Inc
Park Ridge, IL
10.2017 - 12.2018
- Delivered exceptional customer experience by leveraging communication and interpersonal skills
- Generated high-quality written and verbal reports, working cross functionally with leadership and multidisciplinary providers to disseminate high level objectives into actionable items allowing for improvements to client relations, safety and satisfaction
- Fostered healthy interdisciplinary team environments and built strong relationships with clients and internal team members receiving highest marks and positive feedback on all professional reviews
Education
Master of Arts - Speech-Language Pathology
Indiana University
05.2017
Bachelor of Arts - Communication Sciences & Disorders, Psychology
Indiana University
05.2015
Skills
- Exceptional verbal and written interpersonal communication
- Highly professional teamwork and cross-functional collaboration
- Able to communicate ideas clearly and concisely to a variety of audiences
- Relationship building and management
- Creative problem solving and critical thinking
- Conflict management & resolution
- Presentation building
- Client advocacy and support
- Active listening and motivational interviewing
- Proficient in SQL, Python, Microsoft Office Suite, Google Drive Suite, Google Meet, Zoom, Slack, DropBox
Certifications
- Customer Success Management Fundamentals
- Introduction to Python, Intermediate Python
- Introduction to SQL
- Principles of Data Literacy
- Data manipulation with pandas
Timeline
SPEECH LANGUAGE PATHOLOGIST
Chicago Public Schools
08.2020 - Current
SPEECH LANGUAGE PATHOLOGIST
EBS Healthcare
01.2019 - 07.2020
SPEECH LANGUAGE PATHOLOGIST
Assential Therapies, Inc
10.2017 - 12.2018
Master of Arts - Speech-Language Pathology
Indiana University
Bachelor of Arts - Communication Sciences & Disorders, Psychology
Indiana University
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