Riann Hinkle
Wadena,MN
Summary
Service-oriented professional with extensive experience in customer service and front desk operations in high-pressure environments. Expertise in scheduling and managing sensitive information, ensuring effective communication with patients and team members. Proficient in EMR/EHR systems and scheduling software, with a strong ability to quickly master new technologies. Recognized for attention to detail and maintaining efficient operations while delivering a positive service experience.
Overview
11
11
years of professional experience
Work History
Content Creator & Community Manager
Self Employed
11.2019 - Current
- Simultaneously managed multiple digital platforms to deliver seamless service in high-pressure environments.
- De-escalated interpersonal conflicts, enforcing guidelines to ensure a safe, compliant atmosphere.
- Fostered strong client relations through empathetic communication and reliability.
- Utilized real-time tools to enhance live communication efficiency in dynamic settings.
Receptionist
Paws & Prairie Animal Clinic
Wadena, MN
08.2023 - 02.2024
- Warmly greeted clients and managed check-in/out procedures for pet appointments.
- Maintained accurate patient records and scanned documentation into EMR systems.
- Scheduled appointments with attention to clinic policy and client needs.
Receptionist
Sequim Animal Hospital
Sequim, WA
07.2017 - 01.2018
- Handled front desk responsibilities, including filing, billing, and customer communication.
- Scheduled appointments while maintaining a high standard of service and professionalism.
Safety Committee Member/ Clean-Up Crew
Interfor
Port Angeles, WA
07.2016 - 07.2017
- Promoted a safe and organized workplace by enforcing safety protocols and assisting in clean-up operations.
- Cleared heavy machinery areas of debris to ensure efficient and hazard-free production.
Cashier
Swains General Store
Port Angeles, WA
06.2016 - 11.2016
- Processed customer purchases with accuracy and courtesy.
- Maintained cleanliness of the store's food service areas, including daily machine upkeep.
Paint Department Associate
The Home Depot
Bemidji, MN
03.2015 - 06.2016
- Advised customers on color selections and paint product options using artistic insight.
- Managed register transactions, product inquiries, and order fulfillment.
- Served on the InFocus Safety Team to promote proper use of equipment and compliance with safety procedures.
Education
High School Diploma -
Independence High School
01-2013
Skills
- Microsoft Office Suite
- EMR/EHR systems
- Point of sale technology
- Multiline phone systems
- Appointment scheduling
- Conflict resolution
Timeline
Receptionist
Paws & Prairie Animal Clinic
08.2023 - 02.2024
Content Creator & Community Manager
Self Employed
11.2019 - Current
Receptionist
Sequim Animal Hospital
07.2017 - 01.2018
Safety Committee Member/ Clean-Up Crew
Interfor
07.2016 - 07.2017
Cashier
Swains General Store
06.2016 - 11.2016
Paint Department Associate
The Home Depot
03.2015 - 06.2016
High School Diploma -
Independence High School