Summary
Overview
Work History
Education
Skills
Timeline
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Rianna Garcia

Chicago,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Marriott
06.2022 - Current
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Trained new staff members in customer service techniques and hotel operations.

Senior Benefits Consultant

GO Healthcare Staffing
08.2017 - 06.2022
  • Maintained accurate records of customer eligibility, enrollments, and changes within benefit plan to ensure proper administration of all plans.
  • Provided expert consultation on benefit planning, assisting customers in making informed decisions about their future health care plan and financial security.
  • Evaluated potential new benefit offerings by conducting thorough analyses of guest needs, market trends, and cost implications.
  • Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.

Sales Assistant

Berkshire Hathaway
05.2016 - 08.2017
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Coordinated appointments to show marketed properties.
  • Contributed to increased sales volume by assisting in the creation of persuasive marketing materials for property listings.
  • Fostered positive relationships with vendors such as photographers, home inspectors, appraisers for streamlined collaboration on multiple projects.
  • Enhanced communication between agents and clients through prompt relay of messages and information.

Education

Associate of General Studies - General Studies

Harold Washington
30 E Lake St, Chicago, IL 60601

Skills

  • Customer Service
  • Problem-solving skills
  • Training and mentoring
  • Data Entry

Timeline

Front Desk Agent

Marriott
06.2022 - Current

Senior Benefits Consultant

GO Healthcare Staffing
08.2017 - 06.2022

Sales Assistant

Berkshire Hathaway
05.2016 - 08.2017

Associate of General Studies - General Studies

Harold Washington

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Rianna Garcia