Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rianna Magpantay

Henderson,NV

Summary

Dedicated and dependable professional with 5 years of experience in high-paced,customer-facing roles across senior care,hospitality, and retail environments. Recognized for a strong work ethic,excellent communication, and the ability to multitask and stay calm under pressure. Proven track record of problem-solving and quick learning, with exceptional memory retention and professionalism. Eager to transition into the criminal justice field and apply strong interpersonal and situational awareness skills in a structures,service-oriented environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Manager

Sunrise Senior Living
05.2025 - Current
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Maintained detailed records in compliance with agency standards and regulations.

Server/ Cashier

Great Divide Ski Area
02.2025 - 04.2025
  • Prepared and served food and beverages while maintaining high cleanliness and safety hazards
  • Operated cash registers, processed transactions, and handled cash and credit payments accurately
  • Assisted with inventory management, restocking, and ensuring food quality
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Sunrise Senior Living
01.2023 - 05.2024
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Inspired Senior Living
01.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

E-Commerce Clerk

Smith's Grocery Store
01.2021 - 12.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Server

Green Oaks Senior Living
01.2019 - 07.2020
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Amusement Ride Operator

Six Flags Great America
08.2018 - 08.2018
  • Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.

Education

Bachelor of Arts - Criminal Justice

Nevada State University
Henderson, NV
05-2025

High School Diploma -

Grayslake Central High School
Grayslake, IL
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Memory retention
  • Excellent communication
  • Cool under pressure
  • Problem-solving
  • Multitasking
  • Guest engagement
  • Team collaboration

Certification

  • CPR, CPR Connections,LLC - May 2025

Languages

Tagalog

Timeline

Care Manager

Sunrise Senior Living
05.2025 - Current

Server/ Cashier

Great Divide Ski Area
02.2025 - 04.2025

Server

Sunrise Senior Living
01.2023 - 05.2024

Server

Inspired Senior Living
01.2022 - 11.2022

E-Commerce Clerk

Smith's Grocery Store
01.2021 - 12.2021

Server

Green Oaks Senior Living
01.2019 - 07.2020

Amusement Ride Operator

Six Flags Great America
08.2018 - 08.2018

Bachelor of Arts - Criminal Justice

Nevada State University

High School Diploma -

Grayslake Central High School