Summary
Overview
Work History
Education
Skills
Timeline
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RIANNA TAYLOR

Summary

I am thrilled to apply for the Budget Analyst position recently posted. After carefully reviewing the job requirements, I am confident that I possess the qualifications necessary to excel in this role. In my position with the Uniform Business Office, I successfully handle tasks similar to those outlined in the job duties. My effective communication skills and strong motivation enable me to tackle challenging work with ease. I have a proven track record of posting payments promptly, processing complex refunds, and analyzing reports. I am grateful for the opportunities afforded to me in my current position, but eager to embark on a new path that presents fresh challenges where I can leverage my skills effectively.

Overview

12
12
years of professional experience

Work History

Accounting Technician GS-0525-7

Brooke Army Medical Center
06.2023 - Current


  • Coordinate with external agencies to promptly secure and process deposits, including MAC and Medical Torts.
  • Utilize systems such as ABACUS, REVX, and CRS to run a variety of reports to include, payment posting reports and overpayment reports.
  • Identify aged deposits using Sharepoint, and assist with posting to ensure deposits are cleared within a timely manner.
  • Process refunds for various customers including cosmetic surgery patients, insurance companies, congressional patients, law firms, and civilian patients.
  • Engage in weekly continuing education sessions to maintain up-to-date knowledge on REVX.
  • Analyze deposits to verify that GFEBS, and other supporting documents correspond to the deposit, before entering into ADS system.

Accounting Clerk (Government Contract)

Brooke Army Medical Center
05.2019 - Current
  • Facilitate the timely and accurate reconciliation of deposits and analyze account activity
  • Produce and analyze reports daily to conduct reconciliation
  • Prepare the GFEBS spreadsheet for entry by the accountant in the General Fund Enterprise Business System (GFEBS)
  • Search and analyze completed deposits to verify that the GFEBS, ADS and other supporting documents correspond to the deposit
  • Accurately post payments both manually and electronically assigned to me via OTC.NET
  • Review civilian attorney billing requests that are received by mail, fax or email
  • Prepare billing record request, billing affidavits and balance summary spreadsheet
  • Determine credit balances are a true credit and accurate by reviewing account transactions and the explanation of benefits, if applicable
  • Maintain accurate and up-to-date files and records to monitor various logs, accounts, and files for current and accurate information
  • Communicate via phone or written letters to insurance companies for refund verification


Accounting Clerk(TPC Collector-Government Contract)

Brooke Army Medical Center
04.2016 - Current


  • Reviewed and worked on various reports including aging, adjustments, and credit balances.
  • Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies, and billing office.

Health Insurance Specialist

Evolution Consultants
02.2015 - 04.2016
  • Resolved patient billing issues and communicated with insurance carriers
  • Assisted with answering the telephone to provide requested billing information
  • Contacted and worked with patients to resolve insurance-related billing issues
  • Prepared and reviewed claims for submission, resolving upfront claims edits and errors
  • Communicated immediately with providers to clarify incomplete or unclear documentation
  • Followed up on accounts until zero balance or turned over for collection


Customer Service Representative

West Corporations
03.2014 - 01.2015
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Assisted with training and mentoring new team members
  • Updated and maintained database with accurate customer information and timely data entry
  • Provided account information to customers and explained bill service policies and customer rights
  • Logged details of the customer service call in the computer system following the correct protocols


Carhop Server

Sonic Drive-In
07.2012 - 03.2014
  • Processed payments, counted the money, and provided correct change
  • Liaised with supervisor to follow proper void and refund procedures
  • Helped with restocking and inventory management
  • Listened to customer concerns and complaints and quickly rectified issues
  • Answered telephones to take reservations or to-go orders
  • Explained menu items and delivered promotional information to help guests make informed decisions
  • Greeted guests to create a welcoming environment
  • Served guests by carrying food and drink items to vehicles


Education

High School Diploma or Equivalent -

Samuel Clemens High School
Schertz, TX
06-2013

Skills

  • Financial accounting systems
  • Data entry proficiency
  • HIPAA Regulations
  • Payment posting
  • Insurance verification
  • Collaboration and teamwork
  • Adaptability and flexibility
  • Compliance and regulatory knowledge
  • Attention to detail and accuracy

Timeline

Accounting Technician GS-0525-7

Brooke Army Medical Center
06.2023 - Current

Accounting Clerk (Government Contract)

Brooke Army Medical Center
05.2019 - Current

Accounting Clerk(TPC Collector-Government Contract)

Brooke Army Medical Center
04.2016 - Current

Health Insurance Specialist

Evolution Consultants
02.2015 - 04.2016

Customer Service Representative

West Corporations
03.2014 - 01.2015

Carhop Server

Sonic Drive-In
07.2012 - 03.2014

High School Diploma or Equivalent -

Samuel Clemens High School

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RIANNA TAYLOR