Riannah Brown
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Post Office Clerk/Administration Assistant
Fountain Of The Sun Association
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Answered constant flow of customer calls with minimal wait times.
Guest Service Representative
Target
01.2018 - 10.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Yogurt Kingdom
05.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ12.2022
Associate of Science - Communications
Maricopa Community Colleges - Mesa Community College
Mesa, AZ12.2020
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2018
Skills
- Verbal and Written Communication
- Guest Satisfaction
- Payment Processing
- Administrative Support
- Cash Deposit Preparation
- Customer Service
- Good Telephone Etiquette
- Attention to Detail
- Time Management
- Documentation and Recordkeeping
Timeline
Post Office Clerk/Administration Assistant
Fountain Of The Sun Association
03.2023 - Current
Guest Service Representative
Target
01.2018 - 10.2022
Cashier
Yogurt Kingdom
05.2016 - 12.2017
Bachelor of Science - Communications
Arizona State University
Associate of Science - Communications
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Desert Ridge High School
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