Riasat Ali
Sterling
Summary
Accomplished Administrative and Logistics Specialist with over 20 years of experience supporting U.S. Embassy operations in high-security environments. Expertise in diplomatic coordination, customs and shipping management, and transportation logistics. Recognized by U.S. Department of State for exceptional performance and operational reliability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative & Logistic Roles
Embassy of the United States
09.1997 - 05.2018
- Facilitated high-level meetings by coordinating with government and diplomatic offices.
- Streamlined official correspondence and managed schedules for various Embassy departments.
- Oversaw customs clearances for diplomatic shipments, ensuring compliance with regulations.
- Coordinated logistics for import/export of vehicles and personal effects seamlessly.
- Maintained personnel movement records using Microsoft SharePoint systems efficiently.
- Collaborated with international moving companies to streamline transportation logistics.
Security Officer
Allied Universal Security Services/SOS Security
07.2018 - 03.2024
- Enhanced site security through service provision at high-risk locations.
- Conducted patrols to ensure safety and respond swiftly to incidents.
- Monitored surveillance systems, reporting suspicious activities in real-time.
- Enforced strict access controls for personnel in sensitive environments.
- Executed building inspections and supported emergency procedures effectively.
- Completed incident reports and documentation following established protocols.
Cashier
Sunoco
12.2018 - 01.2019
- Delivered customer service and handled cash register operations.
- Maintained inventory logs and store cleanliness.
- Assisted diverse customers and completed daily reports.
Fleet Manager
Victory Van
05.2019 - 02.2020
- Monitored fuel usage and vehicle assignments.
- Inspected and documented vehicle conditions, damages, and repairs.
- Scheduled maintenance, replacements, and disposal.
- Coordinated fleet movement and ensured operational readiness.
- Served as primary contact for all fleet-related operations.
Self-Employed
Uber/Lyft/Hopskip/DoorDash
03.2020 - Current
- Safely transported passengers and delivered items on schedule.
- Provided excellent customer service to diverse clients.
- Maintained vehicle cleanliness, performed routine checks, and resolved issues proactively.
- Managed time effectively to optimize routes and productivity.
- Excellent communication skills, both verbal and written.
Education
Matriculation - Mathematics, Physics & Chemistry, Biology
Board of Education
Rawalpindi, PakistanIntermediate - Mathematics, Physical Education & Statistics
Board of Education
Rawalpindi, PakistanBachelor of Arts - Journalism, Education
University of Punjab
Lahore, PakistanSkills
- Administrative Coordination & Documentation Management
- Diplomatic Logistics & Customs Compliance
- Security Operations, Patrols & Access Control
- Fleet Management & Transportation Oversight
- Customer Service Excellence
- SharePoint & Microsoft Office Suite Proficiency
- Multicultural Communication & Conflict Resolution
- Technical Hardware Knowledge (Installation & Troubleshooting)
- Time & Attendance System Management
- High-Risk Environment Decision-Making & Incident Response
Certification
- Computer Hardware Certification – Pak Computers (1996): Hardware assembly, troubleshooting, and installation.
- Computer Hardware Certification – College of Digital Sciences (2001): Windows hardware, proxy server configuration, and TCP/IP fundamentals.
- Software & Systems Training: Microsoft Word, Excel, PowerPoint, Outlook; Windows XP/Vista; SharePoint; Internet Explorer.
- Time and Attendance Training – U.S. Embassy Islamabad (2007): Maintaining and managing official time and attendance records.
- Customer Service Training – U.S. Embassy Islamabad (2012): Enhancing service quality and improving client interaction standards.
- Transportation Workshop – Durban, South Africa (2016): Managing ILMS systems for inbound and outbound diplomatic shipments.
- Myers-Briggs Behavioral Training – U.S. Embassy Islamabad (2018): Understanding personality types and workplace behavior dynamics.
- Communication Skills & Workplace Ethics – U.S. Embassy Islamabad (2018): Managing conflict and maintaining professionalism in multicultural environments.
- 01E Unarmed Security Core – SOS Security (2018): Law and ethics, security procedures, access control, communication, patrol techniques, and emergency response.
Awards
- Cash Performance Award (2001) – Sustained high-level performance of official duties
- Meritorious Honor Award (2001) – Exemplary service handling 15,000+ calls weekly
- Meritorious Honor Award (2002) – Continuous outstanding service beyond duty
- Franklin Award (2003) – Superior performance and achievement
- Extra Mile Award (2010) – Exceptional response during embassy server room fire
- Certificate of Appreciation (2011) – Excellent motor pool support
- Customer Service Award (2012) – Exemplary service & extraordinary effort
- Customer Service Award (2015) – Outstanding customer service performance
- Meritorious Honor Award (2016) – Critical role in armored vehicle destruction, FAV import, transportation safety in high-threat environment
- Customer Service Award (2016) – Exceptional service
- Honor Award (2017) – Excellence in customs & shipping for armored and POV vehicles
Timeline
Self-Employed
Uber/Lyft/Hopskip/DoorDash
03.2020 - Current
Fleet Manager
Victory Van
05.2019 - 02.2020
Cashier
Sunoco
12.2018 - 01.2019
Security Officer
Allied Universal Security Services/SOS Security
07.2018 - 03.2024
Administrative & Logistic Roles
Embassy of the United States
09.1997 - 05.2018
Matriculation - Mathematics, Physics & Chemistry, Biology
Board of Education
Intermediate - Mathematics, Physical Education & Statistics
Board of Education
Bachelor of Arts - Journalism, Education
University of Punjab