Rica Malang
San Jose,Ca
Summary
Detail-oriented customer service and care professional with experience in front desk operations, resident support, and retail service. Strong background in guest check-in, payment verification, medication administration, and timely documentation, with a focus on accurate transactions, clear communication, and dependable service in fast-paced settings.
Overview
27
27
years of professional experience
Work History
Front Desk
SureStay Hotel
Santa Clara, Ca
10.2024 - Current
- Registered guests, assigned rooms, and ensured smooth check-in process.
- Greeted guests, providing personalized assistance to enhance their experience.
- Processed reservations for guests at the front desk.
- Verified payment methods and credit to ensure accurate transactions.
Care Provider
Ivy Park
San Jose, Ca
03.2024 - 08.2024
- Administered medication to members according to physician orders and state regulations, following medication policies and procedures to ensure safe and effective treatment.
- Maintained accurate and timely documentation of resident records, capturing medication administration, leisure activities, incidents, observations, and changes in condition to ensure quality care.
- Delivered meals to residents and assisted with meal preparation, supporting dietary preferences and restrictions to enhance resident satisfaction.
Customer Service Representative
TaskUs
Angeles
09.2021 - 08.2023
- Provided top-tier customer service by promptly addressing client inquiries via phone, email, and live chat, consistently achieving high levels of customer satisfaction.
- Researched customer inquiries to provide accurate, timely responses, resolving issues while adhering to company protocols and quality assurance guidelines.
- Monitored KPIs and company policies, consistently delivering high-quality service that met performance metrics and standards.
Customer Service Representative
Quantrics
Rizal
01.2020 - 08.2023
- Provided top-tier customer service by promptly addressing client inquiries via phone, email, and live chat, consistently achieving high levels of customer satisfaction.
- Researched to provide accurate and timely responses, resolving customer issues while adhering to company protocols and quality assurance guidelines.
- Monitored KPIs and company policies, delivering high-quality service that met performance metrics and standards.
Online Teacher
ABC360
Manila
06.2015 - 06.2017
Customer Service Representative
Iqor
Angeles
05.2013 - 03.2014
- Provided top-tier customer service by promptly addressing client inquiries via phone, email, and live chat, consistently achieving high levels of customer satisfaction.
- Ensured adherence to KPIs and company policies, delivering high-quality service and meeting performance metrics.
- Conducted research to provide accurate and timely responses, resolving customer issues while following protocols and maintaining quality assurance.
Customer Service Representative
Startek
Angeles
09.2012 - 03.2013
- Provided top-tier customer service by promptly addressing client inquiries via phone, email, and live chat, consistently achieving high levels of customer satisfaction.
- Monitored KPIs and company policies to deliver high-quality service, consistently meeting or exceeding performance metrics.
- Researched customer inquiries to provide accurate, timely responses, resolving issues while adhering to company protocols and quality assurance guidelines.
Clerk II
Muncial Trial Court in City
City of San Fernando
08.1999 - 09.2002
- Coordinated and scheduled appointments and meetings to optimize time management and organization
- Answered phone calls and emails to facilitate communication and address inquiries
- Supported customer service interactions to enhance client satisfaction and resolve issues
- Organized and filed documents systematically and organized documents
- Data entry and database management
- Preparing reports or correspondence
Education
Some College (No Degree) - Nursing Assistant
Golden Heart School of Nursing
San Jose, CAAssociate of Science - Associate in Computer Science
Sysytems Plus Computer College
Philippines03.2000
Some College (No Degree) - Bachelor of Science in Nursing
Cantral Luzon Doctor's Hospital Educationala Institution
PhilippinesSkills
- Technical: Active Listening & Clear Communication, Medication Administration, Resident Care Documentation, Cash Handling & Transaction Accuracy, Data Entry and Record-Keeping
- Reservation management
- Guest check-in
- Payment processing
SKILLS
Language: English (Fluent), Tagalog (Fluent)
Timeline
Front Desk
SureStay Hotel
10.2024 - Current
Care Provider
Ivy Park
03.2024 - 08.2024
Customer Service Representative
TaskUs
09.2021 - 08.2023
Customer Service Representative
Quantrics
01.2020 - 08.2023
Online Teacher
ABC360
06.2015 - 06.2017
Customer Service Representative
Iqor
05.2013 - 03.2014
Customer Service Representative
Startek
09.2012 - 03.2013
Clerk II
Muncial Trial Court in City
08.1999 - 09.2002
Some College (No Degree) - Nursing Assistant
Golden Heart School of Nursing
Associate of Science - Associate in Computer Science
Sysytems Plus Computer College
Some College (No Degree) - Bachelor of Science in Nursing
Cantral Luzon Doctor's Hospital Educationala Institution