Ricarda (Ricci) Ross
Service Manager
San Antonio,Texas
Summary
Energetic & Passionate leader with 31+ years of industry experience in Grocery Retail . Ambitious and highly motivated Service Manager exhibiting exceptional multi tasking skills and well-known for creating positive workplace culture and high-performing teams.
Overview
23
23
years of professional experience
Work History
Service Manager
HEB Grocery Store
San Antonio, TX
08.2002 - Current
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Trained 160+ less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service
- Encouraged departmental employees to present positive, exemplary image to customers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Established team priorities, maintained schedules and monitored performance
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Evaluated employee performance and conveyed constructive feedback to improve skills
Manager in Charge
HEB Grocery Store
San Antonio, TX
06.1999 - 08.2002
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented and developed operational standards, policies and procedures
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Provided strong leadership to enhance team productivity and morale
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities
- Produced staffing matrix to provide adequate coverage of department
Skills
People development
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Service Manager
HEB Grocery Store
08.2002 - Current
Manager in Charge
HEB Grocery Store
06.1999 - 08.2002
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