RICARDINA CONSTANTINO
Houston,TX
Summary
A dedicated student with solid communication and leadership skills, along with an understanding of multiple languages and cultures. Demonstrates professionalism, reliability, and adaptability in diverse environments, with the ability to work both independently and collaboratively. Driven by ambition and a strong desire for excellence, bringing a positive and enthusiastic attitude to every challenge.
Overview
7
7
years of professional experience
Work History
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
LUV'M 3 LECHES
05.2023 - Current
- Executed payment processing
- Supported customers in fulfilling their requests
- Acquired expertise on products and conveyed details clearly to clients
- Showcased the ability to manage and optimize workflows
- Excellent communication skills
- Successfully led teams with proven results
- Data entry and tracking
- Translate complex information into accessible terms
- Handle sensitive issues with understanding and confidentiality
- Train employees on ways to improve customer experience and satisfaction
Bilingual Social Worker
Avo Kumbi investiments
03.2019 - 04.2023
- Conduct assessments, interviews, and case management in two languages
- Work with clients from diverse cultural backgrounds
- Translated official documents and facilitated meetings between clients and professionals
- Fluent in Portuguese, English, and Spanish with expertise in translating complex social service information for diverse populations
- Facilitate negotiations and agreements between parties in multiple languages, ensuring clear communication and mutual understanding
Education
Business Management - Business
Houston Community College
HoustonMicrosoft Office Training -
CIS College
Luanda04.2023
High School Diploma -
Colégio Real Séc XXI
Luanda08.2019
Skills
- Microsoft Office
- Business etiquette
- Organized
- Efficient
- Excellent communication skills
- Ability to work independently
- Ability to work as a team
- Motivational Leadership
- Consistent Performance
- Multilingual communication
- Social work
- Customer service
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
CASHIER/ CUSTOMER SERVICE REPRESENTATIVE
LUV'M 3 LECHES
05.2023 - Current
Bilingual Social Worker
Avo Kumbi investiments
03.2019 - 04.2023
Microsoft Office Training -
CIS College
High School Diploma -
Colégio Real Séc XXI
Business Management - Business
Houston Community College
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