Carly Lane
Wichita
Summary
Dependable candidate with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Cashier/ Customer Service Representative
Dillons Marketplace
Wichita
04.2025 - 02.2026
- Processed customer transactions using point-of-sale systems efficiently.
- Handled cash, credit, and gift card payments with accuracy.
- Assisted customers with product inquiries and store navigation.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Front Desk Associate
Holiday Inn Express and Suites
Ponca City
06.2023 - 12.2023
- Check guests in and out, following correct procedures according to regulations.
- Maintain multiple computer programs, keeping each up to date with correct information.
- Clean and organize work area, as well as others when needed.
- Follow and maintain correct pool procedures.
- Restock and organize supplies and items.
- Provide excellent customer service.
- Receive and direct phone calls accordingly.
- Assist with any customer requests, problems or complaints.
- Enhanced guest satisfaction by swiftly resolving issues with reservations and services.
Sales Representative/Coffee Bar Barista
Brace Books and More
Ponca City
03.2017 - 02.2020
- Operated cash register.
- Utilized company computer system while also becoming adept at troubleshooting occasional technological errors.
- Maintained and operated company coffee bar simultaneously.
- Trained new employees on customer service, money handling, sales strategies, and promotional displays.
- Attended monthly sales meetings.
- Set and achieved company defined sales goals.
- Developed and maintained comprehensive understanding of products to enhance sales.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Collaborated with supervisors to provide customer feedback and recommend changes to meet emerging trends.
- Exceeded sales targets through expert product knowledge and customer engagement.
Cage Cashier
7 Clans Paradise Casino
Red Rock
04.2015 - 01.2017
- Processed chips, tickets, withdrawals, and cash-outs for customers daily.
- Maintained, cleaned, and organized Cage and teller windows.
- Complied with security and internal control procedures and policies.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Received and processed customer information in accordance to state and federal regulations.
- Trained new tellers in processes and procedures, answering questions and providing guidance.
- Investigated staff out-of-balance conditions and instituted corrective measures.
- Balanced drawer at beginning and end of day and secured money in accordance with established procedures.
Education
Diploma -
Ponca City High School
Ponca City, OKSkills
- Customer service
- Communication skills
- Computer literacy
- Microsoft excel
- Documentation review
- Microsoft word
- Problem Resolution
- Inventory Management
- Time Management
- Cash Handling
- Phone Etiquette
- Food handling
Timeline
Cashier/ Customer Service Representative
Dillons Marketplace
04.2025 - 02.2026
Front Desk Associate
Holiday Inn Express and Suites
06.2023 - 12.2023
Sales Representative/Coffee Bar Barista
Brace Books and More
03.2017 - 02.2020
Cage Cashier
7 Clans Paradise Casino
04.2015 - 01.2017
Diploma -
Ponca City High School