Samantha Sykes

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Used POS system to enter orders, process payments and issue receipts.

Cashier

Processing payments

Scanning repair orders

Balancing out drawer

Answering phone calls

Assisting customers and transferring calls

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Collaborated with team members to achieve monthly sales targets.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.