Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Nicole Weeks

Newark,De

Summary

An enthusiastic food service worker with six years of experience.

Overview

14
14
years of professional experience

Work History

CSR

Hertrich Hyundai of New Castle
06.2023 - 06.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Joe Diroma

Wawa
06.2011 - 03.2023
  • A) Maintained a friendly and professional demeanor while presenting.
  • B) Maintained a clean and safe working environment.
  • C) Uses safe food handling practices when preparing food items.
  • D) Operates all equipment in accordance with the operating and safety guidelines.

Csr/receptionist

Horizon heating and plumbing
11.2015 - 02.2018
  • A) answered phones
  • B) helped customers with any questions they had.
  • Scheduled appointments

Jeff Foley

Wawa
06.2011 - 11.2012
  • A) Maintained a friendly demeanor while presenting excellent customer service.
  • B) Learned how to check in vendors.
  • C) Operated coffee and snack station.

Education

Pre-Law

Widner University
Wilmington, De
01.2012

Business training

Pencader Charter School
06.2011

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Professional telephone demeanor
  • Microsoft outlook
  • Relationship building
  • Customer relations
  • Computer proficiency
  • Payment processing
  • Data entry
  • Scheduling

Timeline

CSR

Hertrich Hyundai of New Castle
06.2023 - 06.2025

Csr/receptionist

Horizon heating and plumbing
11.2015 - 02.2018

Joe Diroma

Wawa
06.2011 - 03.2023

Jeff Foley

Wawa
06.2011 - 11.2012

Pre-Law

Widner University

Business training

Pencader Charter School

Similar Profiles

CREATE PROFILE
Jennifer Nicole Weeks