Ricardo Aleman
Fresno,CA
Summary
Results-driven Regional Sales Coordinator at Pape Kenworth with expertise in Sales Operations and Equipment Financing. Proficient in Salesforce, enhancing sales processes and training team members to improve operational efficiency. Recognized for meticulous attention to detail, driving regional growth and elevating customer engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Sales Coordinator
Pape Kenworth
04.2021 - Current
- Coordinate regional sales activities for all stores in the Fresno, Bakersfield and Santa Maria region.
- Utilize Salesforce data to identify trends in customer leads, equipment pricing and market share, contributing potential solutions with management team.
- Compile sales analysis reports, recording revenue, cost of sale and inventory reduction on a monthly basis.
- Successfully negotiated inventory pricing with manufacturers and vendors, utilizing order volume and competitor costs to ensure sales teams can offer the best product quality, price and service to customers.
- Process all new equipment orders with Kenworth Truck Co., tracking build progress and scheduling to ensure accuracy and timely delivery.
- Review build specifications, monitor changes or schedule delays, and process change orders in adherence with manufacturer guidelines.
- Ensure all new equipment is released from manufacturing plant and work with transporters to deliver to stores, upfitters or customer yards.
- Developed training materials for sales staff, improving work flow in areas like Salesforce, administration and department operations.
- Update all Salesforce forecasts, following up with Sales and F&I teams to accurately record activity, lead follow-up and order closing.
- Track all CRM Opportunity, Task and Order progress, updating stages and closing as required.
- Developed work flows and processes to streamline all sales operations.
- Trained all Territory Managers, F&I teams and administrative staff in the use of Salesforce.
- Manage all truck and trailer inventory, keeping detailed notes regarding location, specifications and cost accounting.
- Act as the point of contact in all third party audits from lenders and manufacturers. Provide supporting data to address any discrepancies such as vehicle location and cost accounting.
- Review, generate and close all sales invoice requests for sold equipment, tracking funding status from lenders or customers.
Finance Department Assistant II
Pape Kenworth
06.2019 - 04.2021
- Reviewed credit applications and submitted to lender network based on credit profile and equipment type.
- Followed up with lenders regarding application status and provided additional information required to get approval.
- Successfully negotiated rates for customer and dealer commissions.
- Requested and/or created loan contracts for approved customers.
- Assisted customers with contract signings, addressing any questions or concerns with loan process.
- Addressed and resolved issues with lenders at time of funding.
- Recorded department revenue and ensured all funding took place and dealer participation fees were paid.
Finance Department Assistant I
Pape Kenworth
06.2018 - 04.2019
- Generated invoices and purchase documents for equipment sales.
- Submitted credit approval requests to network of lenders on behalf of Finance Manager.
- Submitted finance contract packages to local lenders for funding.
- Worked with customers directly to obtain insurance and other stipulations for contract funding.
- Completed and submitted titling and licensing document packages to Department of Motor Vehicles.
- Assisted with clerical duties (file organization, customer account setup, filing etc).
Sales/Finance
Aleman Motors
06.2013 - 06.2018
- Assisted customers with vehicle purchase inquires and guided them through the purchasing process.
- Successfully closed and funded vehicle sales using local lenders or in-house financing.
- Oversee vehicle reconditioning and marketing.
- Maintain vehicle records to comply with DMV guidelines.
Tow Truck Driver
Aleman Towing
11.2011 - 06.2013
- Operated tow trucks to safely transport vehicles from accident sites and breakdowns.
- Assisted customers in distress, providing timely support and clear communication throughout towing process.
Education
High School Diploma -
Sunnyside High School
Fresno, CASkills
- Sales process enhancement
- Team-oriented approach
- Project pipeline oversight
- Sales data analysis
- Experienced with CRM platforms (Salesforce)
- Strong attention to detail
- Proficient in handling multiple tasks
- Dependable performance
- Effective written communication
- Resource allocation coordination
- Customer engagement practices
Certification
- CA Department of Motor Vehicles VIN verifier license.
- CA Department of Motor Vehicles Salesperson license.
Languages
Spanish
Professional Working
Timeline
Regional Sales Coordinator
Pape Kenworth
04.2021 - Current
Finance Department Assistant II
Pape Kenworth
06.2019 - 04.2021
Finance Department Assistant I
Pape Kenworth
06.2018 - 04.2019
Sales/Finance
Aleman Motors
06.2013 - 06.2018
Tow Truck Driver
Aleman Towing
11.2011 - 06.2013
High School Diploma -
Sunnyside High School