RICARDO ALVAREZ
Tucson,AZ
Summary
Dynamic Shift Leader, enhancing customer satisfaction and streamlining operations. Excelled in cash handling and POS system operation, while leading teams with a positive attitude and strong problem-solving skills. Achieved significant improvements in service delivery and operational efficiency, demonstrating keen attention to detail and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Firehouse Subs
10.2023 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associate of Science - Science
Pima Community College
Tucson, AZ05-2026
High School Diploma -
Pueblo High School
Tucson, AZ05-2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Strong verbal and written communication
- POS System Operation
Certification
Servsafe Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Firehouse Subs
10.2023 - Current
Servsafe Manager Certification
Associate of Science - Science
Pima Community College
High School Diploma -
Pueblo High School
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