Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Armenta

Paramount,CA

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

8
8
years of professional experience

Work History

Guest Service Advocate

Target
05.2022 - Current
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed and managed relationships with customers to increase customer loyalty.

Shift Lead Supervisor

Chick Fil A
10.2017 - 03.2022
  • Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Implemented cost-saving measures that helped reduce overall expenses without compromising product quality or customer satisfaction rates.
  • Regularly reviewed and updated company policies and procedures, ensuring continued alignment with industry trends and legal requirements.

Front Desk Agent

Derma Clinic
05.2016 - 05.2017
  • Assisted guests with special requests, ensuring personalized service and attention to detail.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Wilson High School
Long Beach, CA
06.2017

Skills

  • Document Management
  • Team Collaboration
  • Administrative Support
  • Mediation
  • Client Representation
  • Policy Knowledge
  • Bilingual
  • Money handling abilities
  • Problem Resolution
  • Stock management

Timeline

Guest Service Advocate

Target
05.2022 - Current

Shift Lead Supervisor

Chick Fil A
10.2017 - 03.2022

Front Desk Agent

Derma Clinic
05.2016 - 05.2017

High School Diploma -

Wilson High School

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Ricardo Armenta