Camiyah Johnson
Milwaukee,WI
Overview
4
4
years of professional experience
Work History
Guest Service Advocate
Target
Wauwatosa, WI
03.2025 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Guest Services Cashier
Walmart
Menomonee Falls, WI
03.2023 - 03.2024
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Contributed ideas for process improvements during team meetings that led to increased efficiency and customer satisfaction.
- Processed returns and exchanges in accordance with company policies, maintaining customer trust and loyalty.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
- Collaborated with other departments to streamline operations for enhanced guest experiences across all touchpoints.
- Promoted positive relationships with fellow team members, contributing to a cohesive work environment.
- Enhanced customer satisfaction by providing efficient cash handling and prompt service.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
Cashier
Kroger
Brookfield, WI
01.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Milwaukee Area Technical College
Milwaukee, WIMilwaukee School of Languages
Milwaukee, WI05.2023
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Document review
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Verbal and written communication
- Patient confidentiality
Timeline
Guest Service Advocate
Target
03.2025 - Current
Guest Services Cashier
Walmart
03.2023 - 03.2024
Cashier
Kroger
01.2021 - 03.2023
Bachelor In Medical Laboratory Science - Medical Laboratory Science
Milwaukee Area Technical College
Milwaukee School of Languages