Ricardo A Silva
El Paso
Summary
Detail-oriented and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to achieve team objectives and drive success. Committed to fostering a collaborative work environment and contributing to overall organizational goals. Eager to leverage skills and experience in a dynamic setting that values initiative and teamwork.
Overview
2026
2026
years of professional experience
Work History
Global Expert
Dish / Echostar / Boost
2010 - Current
- Trained and developed new hires to deliver polite, professional customer interactions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills through implementing they company's playbook.
- Assisted in the implantation of company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Customer Service Representative
Dish/Echostar
2007 - 2010
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Customer Care Agent
General Electric / Regal Beloit
01.1996 - 01.2009
- Responded to customer needs through competent customer service and prompt problem-solving.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
San Elizario High School
01.1995
Business
Community College
01.2006
Skills
- Effective interdepartmental dialogue
- Effective time management
- Strategic problem analysis
- Customer service expertise
- Troubleshooting
- Efficient data management
Languages
Spanish
Timeline
Customer Care Agent
General Electric / Regal Beloit
01.1996 - 01.2009
Global Expert
Dish / Echostar / Boost
2010 - Current
Customer Service Representative
Dish/Echostar
2007 - 2010
San Elizario High School
Business
Community College
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