Strategic Planning
Ricardo Aviles
7+ Years Of Automotive Collision Damage Estimating Experience , Operations Manager With 10+ Years Of Experience In Assisting Management In The Tech Distributor Industry. Possesses A Strong Track Record Of Innovating Project Delivery And Workflows With A Focus On Strategy And Quality Assurance.
Miami,FL
Overview
20
20
years of professional experience
Work History
Senior Estimator
Caliber Collision
09.2025 - Current
- Earned recognition as a top-performing Senior Estimator due to consistently high-quality work and successful project outcomes.
- Increased project accuracy by diligently reviewing blueprints, specifications, and proposals.
- Presented clear and concise estimates to clients, fostering trust and confidence in our services.
- Developed estimates and takeoffs while drafting detailed proposals.
Senior Estimator
Autonation Collision Center
Fort Lauderdale, Florida
02.2025 - 09.2025
- Stayed abreast of industry trends and advancements in technology, incorporating new methodologies into daily practices when appropriate.
- Advised clients on various design options while considering cost implications, helping them make informed decisions about project scope and budget.
- Established strong relationships with key industry partners, resulting in reliable partnerships and favorable terms on bids.
- Collaborated with cross-functional teams to ensure seamless integration of estimating data into overall project management plans.
- Conducted thorough site visits prior to drafting estimates, ensuring accurate assessments of project requirements and potential challenges.
- Developed cost-effective solutions for clients, resulting in increased satisfaction and repeat business.
Senior Service Advisor
Classic Collision Center
10.2023 - 02.2025
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Streamlined service processes for improved efficiency and productivity within the department.
Estimator
Falls Auto Collision Center
12.2022 - 09.2023
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Increased shop revenue through effective upselling of additional services during the estimation process.
Estimator
Caliber Collision
05.2021 - 12.2022
- Assisted customers with recommended repairs of their vehicles.
- Analyzed Vehicle to prepare estimates for and preparing written estimates records. work.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Negotiated prices and terms with Customer, Insurance Companies, suppliers and vendors to secure best prices for materials and services.
- Assign techs workflow, inspect vehicles throughout the repair process, and do a final inspection at the completion of the work for quality control.
Customer Service Representative
Bean Automotive Group
08.2019 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Communicate and interact with various individuals and businesses including insureds and claimants, body shop employees, and insurance vendors.
- Responded proactively and positively to rapid change.
Administrative Assistant
Bean Automotive Group
06.2019 - 08.2019
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
<p > <b>Inventory Control Manager </b>-<i>Intcomex, Inc</i> </p><p > </p>
07.2017 - 09.2018
- Led implementation of new and revised methods to optimize inventory control procedures
- Debriefed daily plan of action with personnel and supervised it to ensure that daily sales goals are met
- Designed streamlined excel record of daily reports for all purchases and shipments for inventory reconciliation and to serve as auditor with remote 3PL
- Troubleshoot any irregularities with merchandise on remote 3PL and made applied arrangements with responsible party
<p > <b>Traffic Coordinator -<i></i></b><i>Intcomex, Inc</i> </p>
03.2015 - 07.2017
- Oversaw the entire operational process located in Panama, remotely, in a 3PL environment.
- Created a dynamic schedule for weekly planning across various departments and cross-functional teams
- Developed logistical solutions to constantly enhance process optimization to avoid delays and ensure world-class client satisfaction
- Supervised billing, review and approval of invoices and declarations of the freight carriers and suppliers
- Served as logistic liaison between various wholesaler clients and their international local distributors
- Directly accountable for $ 9 million in equipment and supplies
- Increased warehouse productivity by +15% within 8 months
<p > <b>Warehouse Assistant</b> -<i>Malabs, Inc.</i> </p>
02.2006 - 03.2015
- Arranged and organized designated work environments to magnify performance output in an orderly and safe condition
- Analyzed logistical obstacles and provided resolutions, e.g. software implementations, expense cutting, etc.
- Managed bookkeeping for proof of export of the international shipped cargo with local entities
- Performed other duties as requested by management and dynamic nature of the job title
Education
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Wyncode Academy
09.2018 - 05.2018
Interests
Leadership
Teamwork
Business Process Improvement
Customer Service
Public Speaking
Project Scheduling
Timeline
Senior Estimator
Caliber Collision
09.2025 - Current
Senior Estimator
Autonation Collision Center
02.2025 - 09.2025
Senior Service Advisor
Classic Collision Center
10.2023 - 02.2025
Estimator
Falls Auto Collision Center
12.2022 - 09.2023
Estimator
Caliber Collision
05.2021 - 12.2022
Customer Service Representative
Bean Automotive Group
08.2019 - 04.2021
Administrative Assistant
Bean Automotive Group
06.2019 - 08.2019
<p > <b>Inventory Control Manager </b>-<i>Intcomex, Inc</i> </p><p > </p>
07.2017 - 09.2018
<p > <b>Traffic Coordinator -<i></i></b><i>Intcomex, Inc</i> </p>
03.2015 - 07.2017
<p > <b>Warehouse Assistant</b> -<i>Malabs, Inc.</i> </p>
02.2006 - 03.2015
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Wyncode Academy
09.2018 - 05.2018