Dynamic Senior Estimator at RR Donnelley with a proven track record in pricing strategy and project management. Adept at fostering relationships and enhancing customer satisfaction, I leverage strong analytical skills to deliver optimal solutions. Recognized for my initiative and commitment to excellence, I consistently drive successful outcomes in collaborative environments.
Overview
18
18
years of professional experience
Work History
Senior Estimator
RR Donnelley
01.2023 - Current
Collaborating with Sales and outside vendors to provide pricing.
Work with managers and estimators on RFQ for bids.
Work with Contracts team to generate spreadsheet for multiple location.
Provide support for Sales with provided one off quote and alternative solutions for the projects to achieve the best outcome.
Help maintain current price lists for existing contract work.
Delegate and coordinate bid work with multiple locations if needed to provide the best solutions possible for the clients.
Work directly with Subject Matter Expert and Area Special Pricing groups to develop pricing strategies.
Bi-weekly reporting of contract work Pricing with Upper management.
Estimator
Westrock
01.2020 - 01.2023
Collaborating with Customer Service, Sales and outside vendors to provide pricing.
Work with manager on RFQ for bids.
Manage the material pricing list, updating pricing as necessary from material suppliers.
Assist with Digital press schedule and update the background process to standardized inks for more efficient use of SCHED, issuing material requests for the press room when needed.
Employee safety chairperson. Run the monthly meetings, participate in monthly plant work throughs to help identify potential issues.
Also, the acting EHS person for the LIL, tasked with keeping the monthly metrics updated.
I am looking to expand my knowledge by getting OSHA 30 certification and continuing education in the EHS field.
Customer Service Representative
Westrock (Formally Chesapeake, MPS)
01.2008 - 01.2020
Handle labels (UV, water based), cartons, inserts, and anti-counterfeiting (ACF) features for specialty items.
Manage large volumes of incoming calls.
Responsible for processing, entering all assigned orders to achieve target numbers and verify pricing.
Identify and assess customer's needs to achieve ultimate satisfaction.
Review artwork and specifications when order is received.
Lead new projects and plan/lead meetings for specialty job orders.
Work with sales and creative teams for bids on new products.
Take the initiative to generate sales leads.
Manage Client and Reps daily/weekly reports, set schedules and execute client’s timeline for most effective outcomes.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and also provide follow-up to ensure resolution.
Responsible for daily billing.
Travel to meet with clients on an as needed basis.
I am responsible for consistently improving my knowledge of specialty products and industry trends.
Recognized for my efforts by clients and Senior Management 'for going the extra mile' to engage customers and enhance customer experience.