SUNITA PATEL
BARRIE,ON
Summary
Customer-focused professional with proven ability to handle customer interactions and resolve issues promptly. Utilizing strong communication skills and empathy to build lasting relationships with customers. Demonstrated track record of maintaining high levels of customer satisfaction and fostering loyalty through exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Dmart
07.2016 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Big Bazaar
04.2012 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Data Analyst
Teq Gear Company
01.2006 - 03.2010
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Auditor
J & S Mehta Company
09.2004 - 01.2006
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Analyzed data and findings to prepare reports detailing financial information.
Education
Bachelor of Commerce - Accounting and Auditing
Sheth Ranchhodlal Acharatlal College of Arts & Com
Ahmedabad, India04-2004
Skills
- Customer service support experience
- Fast learner with a results-driven mindset
- Diligent and organized
- Extensive experience in public relations
- Multilingual proficiency in English, Gujarati, and Hindi
- Data entry
- Active listening
Timeline
Customer Service Representative
Dmart
07.2016 - 08.2022
Cashier
Big Bazaar
04.2012 - 07.2016
Data Analyst
Teq Gear Company
01.2006 - 03.2010
Auditor
J & S Mehta Company
09.2004 - 01.2006
Bachelor of Commerce - Accounting and Auditing
Sheth Ranchhodlal Acharatlal College of Arts & Com
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