Ricardo Cantillano
San Antonio,TX
Summary
Proven Logistics Specialist and Public Area Attendant with a track record of enhancing customer satisfaction and reducing complaints at Tumi Staffing. Skilled in problem resolution, critical thinking, and data entry, demonstrating flexibility and teamwork orientation. Achieved significant improvements in operational efficiency and customer relations through proactive issue resolution and effective communication.
Overview
4
4
years of professional experience
Work History
Public Area Attendant
Tumi Staffing
06.2024 - Current
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
- Collaborated with team members to ensure a thorough and timely completion of assigned tasks throughout the property.
Logistics Specialist
SDS Messenger Service
02.2021 - 05.2024
- Provided customers with status updates for tracked packages.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
Education
Diploma - English-as-a-Second-Language Education
Fundacion De Valores Laborales FUNVAL
Guatemala City, Guatemala.05.2014
High School Diploma -
Instituto Modesto Armijo
Managua, Nicaragua12.1999
Skills
Flexibility
Safety awareness
Teamwork orientation
Cleaning proficiency
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Computer Proficiency
Call center experience
Fitness Amateur
I like to work out 3-4 days a week, focusing on cardio and losing weight. I have been improving my health by working out and being disciplined.
Languages
Spanish
Native or Bilingual
Timeline
Public Area Attendant
Tumi Staffing
06.2024 - Current
Logistics Specialist
SDS Messenger Service
02.2021 - 05.2024
Diploma - English-as-a-Second-Language Education
Fundacion De Valores Laborales FUNVAL
High School Diploma -
Instituto Modesto Armijo
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