Ricardo Cardet
Great Wolf Lodge
2
Languages
5
years of professional experience
Dynamic hospitality professional with experience in guest services and retail. Skilled in conflict resolution and guest recovery, consistently enhancing customer satisfaction through effective communication and personalized solutions.
Work History
Hospitality Intern (Guest Services)
3 Months- Assisted in daily guest services operations, ensuring smooth check in processes with software such as Opera.
- Responded promptly to guest inquiries, enhancing overall satisfaction and service quality.
- Collaborated with other interns to create a project focused on making the lodge operations run smoother.
- Engaged with guests to promote lodge activities and provide local area information.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Retail Attendant
1 Year- Assisted guests with inquiries and provided excellent customer service to enhance guest satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Maintained cleanliness and organization of retail space to ensure a welcoming atmosphere for visitors.
- Stocked merchandise on shelves, ensuring products were well-displayed and accessible to guests.
Retail Associate
2 Years 3 Months- Assisted customers in selecting pet products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained organized product displays to ensure appealing merchandising standards.
- Trained new associates on store policies, procedures, and customer service techniques for improved performance.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Tire Technician
1 Year 11 Months- Inspected tires for wear, damage, and proper inflation to ensure safety compliance.
- Diagnosed tire-related issues and provided solutions to enhance customer satisfaction.
- Secured repeat business, providing exceptional service and follow-up care.
Education
Bachelor of Science - Economics
High School
Skills
POS systems
Guest relations
Sales and upselling
Multitasking
Customer engagement
Conflict resolution
Adaptability
Reliability
Languages
English
Spanish
Timeline
Hospitality Intern (Guest Services)
Great Wolf Lodge
05.2026 - 08.2026Read More
Retail Attendant
Great Wolf Lodge
05.2025 - 05.2026Read More
Retail Associate
Pet Supermarket Inc.
02.2022 - 05.2024Read More
Tire Technician
Performance Truck Tire
06.2021 - 05.2023Read More
Florida Atlantic University
Bachelor of Science from Economics
Read More
Marco Island Academy
High School
Read More