Ricardo Castaneda
San Bernardino,CA
Summary
Skilled in crowd management and route planning, demonstrating reliability and superior customer service. Achieved significant improvements in delivery satisfaction and efficiency, leveraging bilingual abilities to exceed employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Event Security Guard
Contemporary Services Corporation.
08.2023 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
Delivery Driver
Presidio Logistics, LLC
03.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Furniture Delivery Driver
R&H Stallion
10.2022 - 02.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Assisted with assembly and installation of furniture at customer locations when required.
Delivery Driver
Patriots Logistics
10.2021 - 10.2022
- Verified daily deliveries against instructions before delivering to customers
- efficiently communicated with customers to ensure safely delivery of items
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Expedited deliveries to meet customer deadlines and requirements.
Dispatcher
Arrowhead Logistics
08.2020 - 10.2021
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes. Directed dispatching, routing, and tracking of vehicles
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
Office Administration
JobCorps
Los Angeles, CAHigh School Diploma -
Siatech
Los Angeles, CA2010
Skills
- Dispatch
- Crowd Management
- Reliability
- Physical Stamina
- Customer Service
- Time Management
- Loading and unloading
- Route Planning
- Commercial driving
- Warehouse Operations
- Vehicle Maintenance
- Security Protocols; Security procedures knowledge
- Event security
- Guard Post Rotation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Event Security Guard
Contemporary Services Corporation.
08.2023 - Current
Delivery Driver
Presidio Logistics, LLC
03.2023 - 02.2024
Furniture Delivery Driver
R&H Stallion
10.2022 - 02.2023
Delivery Driver
Patriots Logistics
10.2021 - 10.2022
Dispatcher
Arrowhead Logistics
08.2020 - 10.2021
Office Administration
JobCorps
High School Diploma -
Siatech
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