Ricardo Castellon
Lake Worth,FL
Summary
Dynamic and adaptable professional with experience at Nike Factory Outlet, excelling in customer service and inventory management. Bilingual communicator skilled in problem-solving and teamwork, consistently enhancing customer satisfaction and operational efficiency. Proven ability to maintain accurate stock levels and resolve inquiries, contributing to a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Stocker/Sales Associate
Nike Factory Outlet
03.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Call Center Representative
Call 4 Health
08.2021 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Stocker/Sales Associate
Footaction
12.2019 - 07.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Education
High School Diploma -
Santaluces Community High School
6880 Lawrence Rd Lantana, FL 33462 United States05.2020
Skills
-Bilingual
-Fast Learner
-Problem Solving
-Communication
-Adaptability
-Teamwork
Accomplishments
-2x Nike Employee of the Month
Timeline
Stocker/Sales Associate
Nike Factory Outlet
03.2022 - Current
Call Center Representative
Call 4 Health
08.2021 - 02.2022
Stocker/Sales Associate
Footaction
12.2019 - 07.2021
High School Diploma -
Santaluces Community High School
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