Ricardo Cervantes
Hollister,CA
Summary
Leader with proven success managing $35M-$65M retail locations. Builds Partnerships and works collaboratively; communicates effectively; gains confidence and trust of others through honesty, confidence, and transparency. Plans strategically to create growth, improve financial performance, and gain competitive advantage. Approaches problems systematically;focuses on process and operational consistency to reduce cost and improve performance. Relationship manager, coach and mentor, excellent team member, strong problem solving ability, ability to adapt to rapid changing environments, strong team development skills.
Overview
23
23
years of professional experience
Work History
Merchandising Manager
Lowes Home Improvment
Gilroy, CA
08.2023 - Current
- Assisted in developing visual displays for stores according to corporate guidelines.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Analyzed consumer feedback from surveys, focus groups and other sources to identify areas of improvement in merchandising activities.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Field Service Technician
Baypowerwash and pumping
Gilroy, CA
03.2021 - 08.2023
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Responded quickly to emergency situations requiring immediate attention.
- Applied company safety policies consistently when performing daily tasks.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Worked with cross-functional teams to achieve goals.
Outbound Supervisor
Old Dominion
Salinas, CA
05.2021 - 09.2021
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Night Operations Manager
The Home Depot Inc
East Palo Alto, CA
01.2001 - 06.2020
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed strategic workforce planning, performance management, and benefits administration.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Eased team transitions and new employee orientation through effective training and development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Education
HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Gavilan College
Gilroy, CA12-2024
High School Diploma -
Gilroy High School
Gilroy, CA06.2000
Skills
- Safety Compliance
- P&L Management
- Receiving Oversight
- Motivational Leadership
- Team-Building Expertise
- Hazardous Materials
- Workforce Management
- Warehouse Safety Programs
- Development Management
- Operational Standards
Timeline
Merchandising Manager
Lowes Home Improvment
08.2023 - Current
Outbound Supervisor
Old Dominion
05.2021 - 09.2021
Field Service Technician
Baypowerwash and pumping
03.2021 - 08.2023
Night Operations Manager
The Home Depot Inc
01.2001 - 06.2020
HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Gavilan College
High School Diploma -
Gilroy High School
Similar Profiles
Leonard McIverLeonard McIver
Customer Experience Professional at Lowes Home ImprovmentCustomer Experience Professional at Lowes Home Improvment
Gregory GehlGregory Gehl
In Home Consultant at Lowes Home ImprovmentIn Home Consultant at Lowes Home Improvment
Kelina CiegoKelina Ciego
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Austin JacobsAustin Jacobs
Front Loader at Lowes Home ImprovmentFront Loader at Lowes Home Improvment
Owen KingOwen King
Barista at StarbucksBarista at Starbucks