Ricardo Chavez
New Braunfels
Summary
Dynamic Customer Service Professional with a proven track record at Ewing Outdoor, enhancing customer satisfaction through effective feedback handling and relationship building. Skilled in payment processing and de-escalation techniques, I developed training materials that improved onboarding efficiency and analyzed customer feedback to drive service improvements.
Overview
10
10
years of professional experience
Work History
Customer Service Professional
Ewing Outdoor
New Braunfels, TX
01.2016 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on product knowledge and customer service protocols to ensure quality support.
- Implemented feedback mechanisms to gather insights, improving service delivery and response times.
- Developed training materials that streamlined onboarding processes for new team members.
- Analyzed customer feedback trends to identify areas for improvement in service offerings.
- Assisted customers by answering questions and responding to inquiries.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Education
Kearny High
San Diego, CA06-2000
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Language proficiency
- Feedback handling
- Relationship building
- Coordination
- Store maintenance
- Receiving support
- Delivery scheduling
- Order fulfillment
- Multitasking and organization
- Team collaboration
- Shipping and receiving
- Materials planning
- Inventory management
- Material negotiation
- Logistics coordination
- Purchase orders
- Team leadership
- Supplier relations
- Materials selection
- Supplies inventory
- Procurement coordination
- Materials processing
- Machine operation
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Professional
Ewing Outdoor
01.2016 - Current
Kearny High