Ricardo Chavez
New Braunfels
Summary
Dynamic Customer Service Professional with a proven track record at Ewing Outdoor, enhancing customer satisfaction through effective feedback handling and relationship building. Skilled in payment processing and de-escalation techniques, I developed training materials that improved onboarding efficiency and analyzed customer feedback to drive service improvements.
Overview
10
10
years of professional experience
Work History
Customer Service Professional
Ewing Outdoor
01.2016 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on product knowledge and customer service protocols to ensure quality support.
- Implemented feedback mechanisms to gather insights, improving service delivery and response times.
- Developed training materials that streamlined onboarding processes for new team members.
- Analyzed customer feedback trends to identify areas for improvement in service offerings.
- Assisted customers by answering questions and responding to inquiries.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Education
Kearny High
San Diego, CA06-2000
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Language proficiency
- Feedback handling
- Relationship building
- Coordination
- Store maintenance
- Receiving support
- Delivery scheduling
- Order fulfillment
- Multitasking and organization
- Team collaboration
- Shipping and receiving
- Materials planning
- Inventory management
- Material negotiation
- Logistics coordination
- Purchase orders
- Team leadership
- Supplier relations
- Materials selection
- Supplies inventory
- Procurement coordination
- Materials processing
- Machine operation
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Professional
Ewing Outdoor
01.2016 - Current
Kearny High
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