Ricardo Concepcion
Miami,FL
Summary
Adept at enhancing system reliability and user proficiency, I leveraged my IT and logistics expertise at IT Support Services and Warehouse Assistance to optimize operations and foster team collaboration. My problem-solving acumen and customer service skills led to significant improvements in efficiency and user satisfaction, showcasing my ability to manage and implement technology-driven solutions effectively.
Overview
10
10
years of professional experience
Work History
Freight and Logistics Companies
Warehouse Assistance
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
IT Technician
IT Support Services
01.2015 - 12.2021
- Diagnosed network connectivity issues to improve system uptime for internal users.
- Upgraded network components using industry-standard software, enhancing overall system reliability.
- Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
- Delivered training sessions using interactive platforms, boosting user engagement and knowledge retention.
- Trained employees on new software tools, improving overall user proficiency for daily tasks.
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor's Degree in Social Communication Science - Public Relations, Products And Service, Publicity
University of Havana
La Habana Cuba07-2015
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Forklift operator certification
- Shipping and receiving
- Warehouse operations
- Order picking and processing
- Palletizing
- Material packaging
- Heavy equipment operations
- Storage and organization
- Product inspection
- Inventory counts,segregation ,pick and pack
- Dock operations
- Hazardous materials handling
- Pallet construction
- Warehouse management systems
- Documentation
- Efficient data entry
- Customer focused
- Heavy lifting
- Quality control
- Physically fit and agile
- Loading and unloading
- Forklift operation
- Network troubleshooting
- IT infrastructure management
- Wireless networking
- Data entry (Magaya Operation)
- Local area network
- Hardware installation
- Network performance monitoring
- LAN and WAN administration
- Network configuration
- LAN and WAN control
- PC diagnostics
- Hardware diagnostics
- System updates
Timeline
Freight and Logistics Companies
Warehouse Assistance
01.2023 - Current
IT Technician
IT Support Services
01.2015 - 12.2021
Bachelor's Degree in Social Communication Science - Public Relations, Products And Service, Publicity
University of Havana
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