Diana Sofía Castaneda
Midland
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales in the retail industry. Proven ability to enhance customer satisfaction through effective communication and merchandising skills. Adept at cash handling and inventory management, consistently delivering exceptional service while supporting team collaboration to achieve store goals.
Overview
4
4
years of professional experience
Work History
Remote Fitness and Nutrition Coach
Self-employeed
10.2022 - Current
- Designed and delivered customized fitness programs based on client goals, fitness levels, and health conditions.
- Maintained up-to-date knowledge on emerging nutrition trends and research to ensure the most current and relevant information is provided to clients.
- Provided tailored nutrition plans and meal guidance aligned with client preferences and dietary needs.
- Assisted clients in achieving weight loss goals through tailored meal plans and consistent coaching support.
- Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
Retail Sales Associate - Floor
Ross Dress for Less
12.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Stocked shelves, racks, and displays with new or restocked merchandise.
- Maintained visual merchandising standards and ensure displays are tidy and appealing.
- Tagged, labeled, and organized inventory as needed.
- Assisted with inventory counts and restocking.
- Kept the sales floor, fitting rooms, and checkout areas clean and organized.
- Followed safety and cleanliness protocols.
Retail Sales Associate Cashier
Ross Dress for Less
10.2023 - 12.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Communicated effectively with team members and supervisors.
- Supported other departments during busy times.
Retail Sales Associate
Zara
01.2021 - 08.2023
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported seasonal merchandising resets and promotional displays.
- Trained new team members on store procedures and customer service best practices.
Education
Occupational Health And Safety
Universidad Del Quindio
Armenia, Quindio, Colombia05-2019
Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Merchandising & Stocking
- Inventory Management
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate - Floor
Ross Dress for Less
12.2023 - 03.2024
Retail Sales Associate Cashier
Ross Dress for Less
10.2023 - 12.2023
Remote Fitness and Nutrition Coach
Self-employeed
10.2022 - Current
Retail Sales Associate
Zara
01.2021 - 08.2023
Occupational Health And Safety
Universidad Del Quindio
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